Care provider gets glowing report for high standards

A leading home care provider has been recognised for the high standards and quality of services they provide to people across the Royal Borough of Greenwich.

A leading home care provider has been recognised for the high standards and quality of services they provide to people across the Royal Borough of Greenwich.

Bluebird Care received an inspection from the Care Quality Commission recently reporting on all aspects of the service.

An extract of the report says:

“People and their relatives spoke positively about the care and support they received. Staff communicated well with people and had built good relationships with them. Professionals’ feedback was also positive confirming good partnership working.

One person told us, ‘Yes I feel safe, they [staff] are great." A relative also commented saying, "We are very much involved and consulted about [relative's] care."

Providing care in the community throughout the whole of Greenwich, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers.  The business is owned and operated by Anoop Sekhon - who is passionate about providing high quality care for local people.

Inspectors from the regulator visited the area during the Summer to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.

As well as the high-quality provision of personal care, the report also highlights the positive work that has been done to include customers in the day-to-day decisions about the care they receive.

The report said:

“People were empowered and provided with choice, so they could make day to day decisions for themselves. People and their relatives told us they were involved and consulted about the care and support they received.

One relative commented, "They [staff] very much support [relative] to make decisions and to be independent. They do things like put [relative's] clothes out and talk about the war. They brought in pictures to talk about with [relative]. They are very thoughtful."

Inspectors then went on to add:

“People's diverse and cultural needs were respected, assessed and documented as part of their plan of care. Care plans included information about people's cultural requirements and spiritual beliefs. For example, several people spoke languages other than English and some staff were able to communicate with them in their native tongue.”

The Care Quality Commission’s positive report allows the organisation to stand out from other providers of care across the Royal Borough of Greenwich.

With the local office based near Eltham, care is provided in New Eltham, Charlton, Woolwich, Greenwich, Plumstead, and parts of Blackheath, Abbey wood and Thamesmead.

Managing Director Anoop Sekhon is delighted with the report. She said:

"We offer a professional service, and we judge ourselves daily by the standard of care we are actually delivering.

I’m delighted with this positive news from the CQC. We always felt confident we were providing a high-quality standard of care, but it is encouraging to have that recognition from our national regulator.

To have received such a glowing report is credit to the hard work of our care workers who always go that extra mile to ensure the people we look after have everything they need.”

Bluebird Care is a national provider of home and live in care, specialising in working with customers who live with dementia, physical disabilities and many other acute and chronic conditions. Bluebird Care work alongside their customers’ families, social services and the NHS to ensure each person receives the care they need.

Bluebird Care offers a unique service of tailored care visits which range from anything from 30 minutes to full live-in support. As well as personal care they also help with meal preparation, welfare checks, shopping, social trips, visits to the hospital and provide extra support for post-discharge customers.

To contact Bluebird Care call 0208 851 5551, email greenwich@bluebirdcare.co.uk, view their website at www.bluebirdcare.co.uk/Greenwich or visit their office at 10, The Mound
William Barefoot Drive (SE9 3AZ).