Homecare Day 2020

Celebrating our magnificent Care Assistants

09/12/2020

Celebrating our magnificent Care Assistants

Happy Homecare Day to our wonderful care staff and all who work within the Domiciliary care industry.

Our Care Assistants are so dedicated to our customers that they consistently go above and beyond to deliver personalised and bespoke care to each customer and their relatives where applicable.

We understand that without the skill, determination, kindness and compassion of our wonderful Care Assistants, our franchises would not have the highly regarded service that we are so proud of.

In the following case study, a Bluebird Care Gravesham & Dartford Care Assistant has truly embodied our mission and represents all our core values.

 

Our Live-In Care Assistant Prudence went above and beyond to support her customer experiencing palliative care. With the support of the customer’s next of Kin an enhanced care plan was put in place and it was decided that additional community care would also be implemented in order to give the customer the best support possible.

This enhanced care plan was dynamic as Prudence would request that calls be flexible to allow the customer to get the rest he needed. This is an example of our truly person centred and bespoke service.

Further example of how we implement the very best bespoke service, was when Prudence’s customer’s health began to decline and his bed was moved downstairs. Prudence decided to start sleeping downstairs too to ensure he wasn’t alone.

Although this customer didn’t have family close by, he became like family to us. Joanne, the Lead Care supervisor on the customer’s case was always there to support the customer and Prudence.

Our Live- In care service is far from a one size fits all approach, but rather attends to the varied needs of each and every customer.

Our implementation of bespoke care never wavers. We understand that no two customers are the same, and therefore our packages and services must adapt to meet the needs of each customer.

Prudence’s work with her customer is testament to our overall implementation approach.

At Bluebird Care Gravesham & Dartford we offer a personal and professional home care and support services and are committed to building a relationship that our customers can trust.

Thank you to Prudence and our wonderful Care Assistants #HomecareDay2020