George's Story
Arranging Care at Short Notice for Mum
When George's 98-year-old mum needed additional support at home at short notice, his family turned to Bluebird Care Gravesham & Dartford. George's experience highlights the difference that caring Care Experts and a helpful local office team can make when a family's circumstances change.
Needing support at short notice
There are times when a family member's care needs can change and additional support is needed sooner than expected.
For George and his family, that happened when his 98-year-old mum needed some extra help at home.
Bluebird Care was able to step in at short notice and provide the support she needed.
Reflecting on the experience, George said:
“Quite simply, they are amazing.”
Caring and understanding support
For George, it wasn't only about arranging care quickly. The way his mum was treated once support began was just as important.
He described the Care Experts who visited his mum as caring and understanding:
“All the staff that came to help Mother were superb. So caring and understanding.”
When someone is welcoming care into their home, particularly for the first time, having people around them who approach their support with kindness and understanding can make an important difference to the experience.
Support from the local office team
George also highlighted the support he received from the Bluebird Care office team.
Having someone available to answer questions and provide advice helped make the process easier for the family.
George said:
“The office staff were terrific too. Always ready to assist and advise.”
Good home care involves more than the visits themselves. Clear communication and support from the local team can also provide valuable reassurance for families arranging care for someone they love.
Reassurance when circumstances change
For George's family, having support in place meant his mum could receive additional help at home at a time when she needed it.
His experience also demonstrates the importance of being able to speak to a local care team when circumstances change and understand what support may be available.
Looking back on the care his mum received, George described Bluebird Care as:
“Very impressive.”
Does your parent need some extra support at home?
If your mum, dad or another loved one is beginning to need additional help, our Gravesham & Dartford team is here to discuss their circumstances and the care options available.
We'll take the time to understand what support is needed and talk you through how personalised care at home could help.