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News

Celebrating Lyubitsa: Winner of the Communication Cares Award!

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North East

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4th October 2024

4th October 2024

We believe that excellent communication is at the heart of providing compassionate and person-centred care. It allows us to understand our customers’ needs better, build trusting relationships, and provide the highest standard of care. That’s why we are incredibly proud to announce that our wonderful carer, Lyubitsa, has been honoured with the prestigious Communication Cares Award!

Lyubitsa’s journey with Bluebird Care has been marked by her consistent dedication to clear, empathetic communication, which is a cornerstone of her care approach. Whether it’s explaining complex care plans to families, offering comfort and reassurance to customers, or collaborating with her colleagues, Lyubitsa has an extraordinary ability to make everyone feel understood and valued. She ensures that every interaction is meaningful, which makes a huge difference in the lives of those she supports.

The Communication Cares Award is given to individuals who go above and beyond in ensuring that communication is seamless, effective, and compassionate. Lyubitsa embodies these qualities every day. Her calm demeanour, attention to detail, and commitment to truly listening set her apart as an exceptional carer. She doesn't just hear what her customers say - she listens with intent, ensuring that their voices are central to the care they receive.

Lyubitsa’s impact extends beyond her customers. Her team members frequently praise her for fostering an open, supportive environment where everyone feels empowered to express themselves and share ideas. By maintaining strong lines of communication with her colleagues, she contributes to a collaborative and efficient care team, which ultimately benefits the entire Bluebird Care community.

Please join us in congratulating Lyubitsa on this incredible achievement! Her commitment to clear, compassionate communication is a shining example of what makes Bluebird Care a special place for both our staff and customers.

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