Meet the team

Miguel comes with over six years of experience within the sector. Miguel has been appointed to support our Live-in Care team ensuring that they have all the necessary support and feel valued as members of the team. His responsibilities include maintaining the high-quality service provided by Bluebird Care. Miguel also assesses any new moving and handling equipment in customer homes to ensure this is safe for both customer and the carer to use. An important part of Miguel’s role is the support of carers with regular supervisions to ensure they are happy and supported in their roles. You may also meet Miguel out in the field while he carries out spot checks, medication quality assurance checks and moving and handling check.

Amy is our lead assessor, she has been with Bluebird for 3 years and has worked in the care industry for a total of 7 years. Amy has completed her NVQ Level 2 & 3 and has also received the Dementia Leadership award. 

Once we have received your initial enquiry, Amy comes to your home for an informal chat to discuss our care services and your specific care requirements to identify what sort of care package would best suit your needs. After the informal chat stage, should you wish to start your package of care with Bluebird, Amy would then visit you a second time in your home to carry out a care assessment and write your person centred care plan tailored specifically to your needs and preferences.

After your initial enquiry, Amy can be contacted to discuss arrangements for informal chats and assessments and work with you to ensure an accurate and reflective care plan is written in order to provide you with the highest quality of care and a positive start to your journey with Bluebird. 

Sam joined the Bluebird Care Team in 2009 as a Care Assistant before coming into the office team. Sam has NVQ Level 3 and soon to be degree in Health and Social Care. 

Sam is currently our Lead Enquiries Coordinator, taking all of our initial customer enquiry calls and providing relevant information to prospective customers. Sam works closely with management to identify our current capacity to ensure our customer's needs are fulfilled as well as our Care assessors and is responsible for arranging all initial meetings with our care assessors.

Sam says "I am passionate about Bluebird Care and have worked for the company for 13 years. From my early days as Care Assistant. I received fantastic training and guidance to provide the very highest level of customer care and support. Everyone here on the team is motivated and passionate and I could not see myself working anywhere else. I am reassured that our customers will receive the highest level of care at all times with old-fashioned values and fantastic customer service at the very heart of everything we do"

Emma joined Bluebird in the summer of 2023 to take on the role of Recruitment and Enquiries Coordinator alongside Samantha. Emma previously worked with the company back several years ago as a Homecare Assistant and then spent 4 years as a care assistant in a retirement village. Emma works within the Stroud office, arranging and holding interviews with Samantha to recruit new carers for our growing company, she will also be there to answer phone and email enquiries that new customers may have in regard to new care packages and setting up meetings for the supervisors to attend your home and discuss care options.

Shannon manages the administration and marketing needs of the business along with the recruitment of new carers. She is responsible for ensuring all recruitment checks are completed, and liaising closely with the new members of the team to ensure a successful start, Shannon’s other responsibilities include creating and maintaining staff files, and ensuring all documentation is compliant. She also works closely on our business marketing by creating and producing content for social media, the website, and Google. Shannon monitors our business needs to ensure our adverts are targeted to attract both staff and customers. Shannon builds good relationships with new carers, ensuring paperwork is completed promptly. Shannon’s qualifications include an A* in Business Studies at A-Level.

Fungus is a senior dog at the age of 15 but that doesn't slow him down! He can usually be found in the Stroud office. He is a big fan of greeting everyone at the door and trying to make his Nelson Street escape! In his free time, Fungus enjoys adventures, Gregg's sausage rolls and disobeying his owner. He is always on hand for plenty of fuss and attention.