A Friendly Face Every Day
A Friendly Face Every Day: Over Two Years of Home Care
A Friendly Face Every Day: Over Two Years of Home Care
For more than two years, one 80-year-old customer has received regular support from Bluebird Care Dover & Folkestone. Over that time, the daily visits have become an important part of their routine, providing both ongoing support and a friendly face to look forward to each day.
Having reached 80 years old I look forward to a friendly face visiting daily.
Compassionate care and familiar faces
Receiving care regularly means building relationships with the people who visit your home.
After more than two years with Bluebird Care, the customer describes their Care Experts as compassionate and empathetic, with a willingness to help whenever needed.
I have always found the carers compassionate and empathetic, nothing is too much of a bother.
Those relationships help make daily visits about more than simply receiving support. Having someone familiar arriving each day provides regular company and something positive to look forward to.
Communication that works for the individual
Personalised care also means understanding how each customer prefers to communicate.
As the customer is deaf, email provides an easier way for them to contact the Bluebird Care Dover & Folkestone office. They particularly value how quickly the team responds and their willingness to help.
Being deaf, communication is easier by email which the office team reply almost straightaway to me.
Being able to communicate in a way that works for the customer helps them stay connected with the team and makes it easier to ask questions or get support when needed.
More than two years of trusted support
Consistency can become particularly important when someone receives care over a longer period.
For this customer, more than two years with Bluebird Care has meant regular visits from Care Experts alongside responsive support from the local office team.
They describe the team as helpful and accommodating and sum up what that ongoing support means to them simply:
I don't know what I would do without Bluebird Care.
Looking for regular care at home?
Whether you're looking for a friendly face each day, companionship or regular support with everyday life, our Dover & Folkestone team is here to help.
We'll take the time to understand your individual needs, routines and preferences and explore personalised care that works around you.