Letter To Customer - COVID-19

Published: 16/03/2020

Below is a copy of the Letter sent to all customers and families regarding COVID - 19

To our customers and their families,

We very much appreciate the confidence and trust you place in us to deliver quality home care and support to you and /or your loved ones. Given the current situation with the coronavirus (COVID-19) and the media coverage which is ongoing and changing daily, it is important that we all take extra steps to promote the health and wellbeing of our customers, their families and our care teams. We therefore felt it prudent to update you as to the measures we have taken, and will continue to take to minimise the risk of exposure to COVID-19. At the time of writing, we have no known incidents of COVID-19 within our staff teams or customers. We have effective infection control policies and procedures in place as part of our commitment to providing excellent care and these are being reinforced regularly. The situation changes by the day and so we are actively ensuring our business contingency plans are appropriate and ready to implement if necessary. With this in mind, we may need to place temporary limitations and restrictions around some of our care visits although any changes to the delivery of care packages will be fully communicated and properly assessed. In the meantime, we are focused on minimising risk and are adopting a preventative stance. Therefore, we are asking for customer and families’ support in the following ways: Please contact us immediately if you or a family member: • Have any symptoms of respiratory illness, including a cough, fever, sore throat, runny nose, and/or shortness of breath; • Have been diagnosed with or exposed to anyone diagnosed with COVID-19; • Have reason to believe you, someone in your household, or someone you have close contact with has been exposed to COVID-19; and/or • Have travelled or anyone in your household has travelled abroad in the last 14 days Thank you for your continued trust in us here at Bluebird Care. We appreciate your understanding and cooperation as we work to support the health and wellness of our valued customers. Our teams will continue to provide updates as needed and of course you are most welcome to contact us by telephone or email if you have any questions. Our website is being kept up to date and further information and links to additional sources of information can be found there.

Thank you for your continued custom,

Bluebird Care