Meet the team
Kevin and Tracey McCormack
Bluebird Care Essex West, is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.
Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.
Our vision is to be the very best local providor of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.
We aim to give our local community the opportunity to enjoy the highest quality of life and independence through the provision of professional care.
My name is Jo and I am the Registered Manager of our Bluebird Care Essex West office. In 2012 I made the decision that I wanted to undertake a job in the care sector as I would like to make a difference to peoples’ lives. I enrolled at a local college on their Health & Social Care course. I enjoyed it immensely and in September 2013 I joined Bluebird Care as a Care Supervisor. I then went on to become the Care Co-ordinator and then to where I am today, as the Registered Manager.
Since working with Bluebird Care I have completed dementia awareness training, completed my level 4 in Health & Social Care and now so that I can further my knowledge, I am completing my QCFLevel 5.
I really enjoy ensuring the smooth, efficient running of day to day operations, lending my skills to any colleagues in need and most importantly, ensuring our customers receive a flawless, personalised home care service. It is lovely seeing the satisfaction on customers’ faces when you visit and it certainly tugs at the heart strings when they say “It is so lovely to see you, you are the first person I have seen this week”. It is so rewarding to know that we are doing something that makes a difference to peoples’ lives.
Lucy McCormack & Maryann Cleaver
Live-in Care Team
It is important to us both that we dedicate our full time role's to the management of Live in Care for our customers and our Live in Care assistant's, to ensure this aspect of our business is managed effectively and to the highest of quality standards.
Live in Care is classed as a significant purchase, and whilst more cost effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant’s please navigate to our Live in Care FAQ's under the useful information tab on our website.
Whilst we are both well experienced in this service, we never lose sight of the difference we make in our customer's life’s. Being able to remain safe at home is a dream of many of our customer's and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.
Champion Lead for Communications and Recognition
I joined Bluebird Care in 2019 as a home carer and really enjoyed my job. Every customer that I visited, I treated like they were my Nan or Grandad and got a great buzz out of making them feel positive, happy, comfortable and content, it’s the little things that matter, like, knowing how many sugars they have in their tea/coffee or knowing what they like/dislike in certain foods. Following a very successful appraisal last year, I was offered a career progression, I knew I wanted to stay with Bluebird Care as in my own experience, I’ve never worked for such a supportive company that really cares about their staff. I am so happy to announce my new job role is ‘Champion Lead for Communications and Recognition'. My main roles and responsibilities will be to work alongside all care assistants to support, recognise, build and maintain relationships, productivity and engagement. I would like to build a bluebird care community with all our regional carers. We are part of a massive, successful company, we all are spokes on a wheel that thrive to achieve the same outcome! Proving outstanding care to our customers and each other.
Finance and Accounts Manager
I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role – I get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee
My name is Clem and I am the Office Manager at Bluebird Care Essex West.
I have worked in the Social Care industry for over 12 years, working within residential and "at home" enviroments. I have also spent numerous years volunteering for Age UK’s befriending service. I was keen to gain as much experience in this industry and chosw to work at Bluebird Care as a home care assistant in 2012.
Whilst working and being a mum to 3 young children, I was also studying towards a BSC (Hons) Health and Social Care. In 2016, I graduated with a first-class honours and I was offered a promotion to the Care Support Supervisor - a posiyion I was very proud to accept. Through knowledge gained through further distance learning such as falls prevention, dementia awareness, managing behaviour that challenges and many others, I am confident in my approach of supporting all of our customers.
It is my responsibility to ensure the customers needs are met safely and to also ensure their independence is promoted. I am keen to advocate the ‘customer’ approach so that person centred care is delivered and consistently promoted. Each ‘customer’ is put first by telling us how they need to be supported, ultimately putting them in control. To achieve this, I get to know our customer’s and their life history, then incorporate this into their care plan. I also continue to maintain care plans, review the support we provide regularly and auditing other records for compliance.
My passion in this industry is supporting those living or involved with dementia and the prevention of falls in the older generation. I use the life history work, I gather at assessment stage, to ensure care is meeting the individual needs of our customer’s, this enables me to direct the care workers in ways they can adapt their approach when needed. I have also launched, within our office, falls monitoring. This is enabling our team to monitor trends and identify risks or hazards that contribute to falls. Ultimately, it is my aim to ensure all those at risk of falling are safeguarded as much as possible to enable them to continue live a high quality of life.
I often work multidisciplinary with other Health and Social Care professionals to ensure the wellbeing and safety of customers is promoted at all levels and this provides me with a great deal of job satisfaction. I can go home each day, knowing my job role, no matter how little my actions may be, positively influences the lives of others.
Page 1 of 2