Meet the team
Kevin and Tracey McCormack
Bluebird Care Essex West, is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.
Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.
Our vision is to be the very best local providor of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.
We aim to give our local community the opportunity to enjoy the highest quality of life and independence through the provision of professional care.
Director of Business
My name is Lucy McCormack, I am the daughter of owners Tracey and Kevin McCormack.
Working within my family business is something I am incredibly proud of and passionate about.
Throughout my childhood I saw my mother and father work incredibly hard to build a community home care service that could offer people the very best quality home and live in care support, whilst remaining in the comfort and security of their own home.
My role here at Bluebird Care involves managing the day to day business of our 6 franchise locations. Alike any care organisation we have the amition to grow our quality service so that we can assist more people in our local community to live safely, happily and comfortably within their own home.
My role involves communicating with all of our staff members both those in the field and those whom are office based. My team makes communication very easy, as we have a well established open, honest and friendly culture. And we are all brought together by the common aim and objective 'To offer the highest quality and dignified home care service in our local community'.
My name is Jo and I am the Office Manager of our Bluebird Care Essex West office. In 2012 I made the decision that I wanted to undertake a job in the care sector as I would like to make a difference to peoples’ lives. I enrolled at a local college on their Health & Social Care course. I enjoyed it immensely and in September 2013 I joined Bluebird Care as a Care Supervisor. I then went on to become the Care Co-ordinator and then to where I am today, as the Office Manager.
Since working with Bluebird Care I have completed dementia awareness training, completed my level 4 in Health & Social Care and now so that I can further my knowledge, I have undertaken my Level 5. This will further enable me to become the Registered Manager of the Brentwood office.
I really enjoy ensuring the smooth, efficient running of day to day operations, lending my skills to any colleagues in need and most importantly, ensuring our customers receive a flawless, personalised home care service. It is lovely seeing the satisfaction on customers’ faces when you visit and it certainly tugs at the heart strings when they say “It is so lovely to see you, you are the first person I have seen this week”. It is so rewarding to know that we are doing something that makes a difference to peoples’ lives.
Finance and Accounts Manager
I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role – I get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee
Care support supervisor & Admin assistant
My name is Clem and I am the Care Support Supervisor for the Essex West Office.
I have worked in the Social Care industry for over 12 years, working within residential settings and for ‘looked after children’. I also spent numerous years volunteering for Age UK’s befriending service. I was keen to gain as much experience in this industry so chose to embark in a career with Bluebird Care in 2012, when it was in its very early days and was taken on as a care worker. Whilst working and being a mum to 3 young children, I was also studying towards a BSC (Hons) Health and Social Care. In 2016, I graduated with a first-class honours and I was offered a promotion to the Care Support Supervisor which I was very proud to accept. Through knowledge gained through further distance learning such as falls prevention, dementia awareness, managing behaviour that challenges and many others, I am confident in my approach of supporting all of our customers.
It is my responsibility to ensure the customers needs are met safely and to also ensure their independence is promoted. I am keen to advocate the ‘customer’ approach so that person centred care is delivered and consistently promoted. Each ‘customer’ is put first by telling us how they need to be supported, ultimately putting them in control. To achieve this, I get to know our customer’s and their life history, then incorporate this into their care plan. I also continue to maintain care plans, review the support we provide regularly and auditing other records for compliance.
My passion in this industry is supporting those living or involved with dementia and the prevention of falls in the older generation. I use the life history work, I gather at assessment stage, to ensure care is meeting the individual needs of our customer’s, this enables me to direct the care workers in ways they can adapt their approach when needed. I have also launched, within our office, falls monitoring. This is enabling our team to monitor trends and identify risks or hazards that contribute to falls. Ultimately, it is my aim to ensure all those at risk of falling are safeguarded as much as possible to enable them to continue live a high quality of life.
I often work multidisciplinary with other Health and Social Care professionals to ensure the wellbeing and safety of customers is promoted at all levels and this provides me with a great deal of job satisfaction. I can go home each day, knowing my job role, no matter how little my actions may be, positively influences the lives of others.
My name is Michelle and I am one of the Supervisors at Bluebird Care Essex West.
Inspired to embark on a career in care after seeing my husbands grandmother being supported with care in her own home. It was not something I had known or seen before. It was enlightening to see how a person can enjoy a full, and meaningful life, whilst remaining at home. This brings such comfort to many and their families, I felt I would like to be part of an organisation that made this possible. Therefore I sort to find employment in this field. Joining the Essex West team as a Care Assistant in 2013. A complete change of career, and I found such reward in the small things in life that we can often take for granted. In 2015 I was offered the chance to join the office, taking on the role of supervisor. For this I was so grateful and it moved my experience of the Care Service into a new direction. It is now my responsibility to meet with new customers to ensure they have a person centred care plan, tailor made to suit their individual need. Plus continuing to ensure that existing customers care plans remain reflective. Regular reviews. Monitoring care notes, amongst a host of day to day challenges. I remain committed to the whole Bluebird team and will support the carers, giving care whenever needed.
Since joining I have gone on to complete NVQ Level 2 in Health and Social Care, Edexcel BTEC Level 3 Diploma in Management. All Care Certificates up to date.
The most satisfying part of my role is that I am able to meet so many varied and interesting people. Find out about their lives, and find a way to support them so that they may continue to be as individual as they can be.
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