Meet the team

Kevin and Tracey McCormack

Franchise Owners

Bluebird Care Epping and Harlow, is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area. Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses. Our vision is to be the very best local providor of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed. 

Our aim is to give our local community the opporunity to enjoy the highest quality of life and independence through the provision of professional care.

Lucy McCormack

Director of Business

My name is Lucy McCormack, I am the daughter of owners Tracey and Kevin McCormack.

Working within my family business is something I am incredibly proud of and passionate about. 

Throughout my childhood I saw my mother and father work incredibly hard to build a community home care service that could offer people the very best quality home and live in care support, whilst remaining in the comfort and security of their own home. 

My role here at Bluebird Care involves managing the day to day business of our 6 franchise locations. Alike any care organisation we have the amition to grow our quality service so that we can assist more people in our local community to live safely, happily and comfortably within their own home.

My role involves communicating with all of our staff members both those in the field and those whom are office based. My team makes communication very easy, as we have a well established open, honest and friendly culture. And we are all brought together by the common aim and objective 'To offer the highest quality and dignified home care service in our local community'.

Victoria Cleaver

Accounts Manager

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role – I get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee

Lyn Smith

Recruitment Manager

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it very rewarding role – I get the opportunity to meet customers and employees and it’s amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee. 

Fiona Goff

Care Coordinator

My role involves scheduling the care visits to the customers. Responding to queries from care staff, customers, their families and other health professionals.

I was brought up by two wheelchair bound parents which meant I lived in especially adapted accommodation and regularly socialised with residents with all different types of disabilities. From a young age I would assist with the residents at social events, outings and general popping in to see how they were. This eventually led to me doing voluntary work with the elderly and infirm which I did for about 10 years.

I started working in a residential care home around 20 years ago. I was first interested in working in care after seeing the excellent care my grandfather had while he was residing in a nursing home on the Scottish island of Bute. I knew from then on that I wanted to give care back to those who needed it and since then I have always worked from the heart.  Around 15 years ago I began working as a domiciliary care worker and within months I was moved to the position of a Care Coordinator and have been ever since.

I have only been with Bluebird care for a matter of months, I was attracted to working with Bluebird as I had worked in areas where Bluebird too had care packages and knew that they had an always sustained a good reputation. I love the fact that Bluebird is a family run business and their passion and drive would always be for the good of the customers and staff.

I believe that you should treat those how you want to be treated and a happy care worker makes a happy customer.

Ellie McCormack

HR & Recruitment

Having worked for Bluebird Care on an Ad-Hoc basis since 2014, I recently took on a full-time role looking after the HR & Recruitment side of the business. My role ensures the smooth running of the recruitment process and looking after our new starters once they have joined by ensuring they are trained and mentored efficiently, and they feel confident within their role.

We pride ourselves on the natural caring and compassionate nature of our care staff which is just one of the many key attributes I look for during the recruitment process. I often get the chance to go out and meet with customers which enables me to put their needs and interests at the heart of the recruitment process.

I really enjoy my role and being part of the supportive & friendly team here at Redbridge (Epping & Harlow).