What does good care look like?

This question is what drives the standards which are set for Bluebird Care Edinburgh.

We speak with customers and their families who contact us wanting care prior and we keep hearing the same stories and experiences that my own family endured in the past. The common themes can be grouped into the following:

  • Companies not listening to them
  • Staff turning up late if not at all
  • Staff not staying the allocated time
  • Problems with continuity of staff
  • Staff not showing dignity and respect to the customer
  • Staff not returning calls

These are just a few of the things that we hear, and in our opinion it can be all grouped together as poor customer service.

This is where we think people get let down time and time again in social care; the customer service on a whole is not there. So we ask the question again what does good care look like? Well we think it starts with good customer service.

People, who need care, are not service users, they are customers and with that is an expectation. Just like if you went to a restaurant, bought a TV or stayed in Hotel, you would expect to be treated with common courtesy and respect. In addition you would expect to get what was advertised and what you pay for, so why is that it when it comes to care, people except less?

Receiving care is already such an emotive experience, you as a customer should be able to expect what you paid for not the shortcomings listed above.

So why is there such poor customer service, we will leave it for you to decide, however, here at Bluebird Care, we work tirelessly to provide good customer service, underpinned with quality, flexible tailor-made care to enable our customers to remain independent and live in the comfort of their own home.

We are humbled everyday by the feedback we hear about the work that the team do each and every day, delivering care is not just a job, it is so much more. It is a passion to help and support others to live their own lives the way they want.

We are proud of the work we do, and are proud that we do not entertain any of the shortcomings or poor customer service outlined above. We are proud that we offer a service that we ourselves would want for our own families.

Bluebird Care Edinburgh provide a wide range of home care services including, Dementia & Alzheimer’s Care, Live in Care, End of Life Care, Respite Care, Learning Disabilities Care, Physical Disabilities Care and Re-enablement Care.

One of the services we now provide is a mobile app which provides visibility of care plans, notes and records to authorised parties called openPASS. You can find out more about this here.

To find out more about how we could help you, contact our friendly office team on 0131 258 5005 , or fill in our contact us form, and we will get back to you shortly.

How to find the right care assistant for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care assistant chosen & care starts

You’ll be cared for by one of our specially trained team to support you to remain at home for as long as possible.

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