On 14th August we had an Annual Inspection from the CQC.
The inspector was with us for one whole day looking at customer and care worker files. Afterwards she spoke to some of our customers and care workers.
The Inspection Report makes good reading and it’s very rewarding to be told by the Regulator that we are providing a first class service ! (even though we knew that already).
One of their paragraphs reads as follows:
The praise we received is entirely thanks to our wonderful team of care workers and the office staff who keep everything running as smoothly as possible.
We are very pleased (if not particularly surprised) to have received such a glowing report and will continue to strive to provide the highest quality of care for our many customers.