Constantly Working To Improve Our Services To You

Published: 01/03/2017

We are currently  introducing the PASS System which brings care planning on-line and provides real-time quality monitoring of care in the community.  Once rolled out, your carers will receive all the information about your care via their mobile phone.  This means that your carers will have the most up to date information.  Our team members will still be visiting and providing the same high level of care and support to you, but will now be entering care notes onto their mobile device.  This means that your carers and the management team will get the most up to date information ‘in real time’ therefore allowing us deal with any issues quickly. The use of the PASSsystem will enable us to provide even better support to you and help us in our aim to continually enhance the service we provide to you.

The PASS System will benefit both customers and carers and improve our overall service, specific advantages are:
  • NICE compliant, supported in CQC and Care Inspectorate reports, and recommended by NHS England
  • MAR sheets and Care Plans can be updated much more quickly
  • Customer confidentiality will be enhanced as there is less paperwork
  • No need for time sheets as ‘signing’ is done electronically
  • Enhanced safety for lone workers as we can better monitor your carers’ whereabouts
  • Rotas and updates will be received via a smart phone
What’s been said about it:
  • “The difference between good and outstanding” CQC Inspector, South London
  • "We saw the service had made improved use of information through the implementation of The PASSsystem for assessing the quality of the service provided, including the consistency of care provided to individuals. The PASSsystem has the potential to provide the service with a greater range of information which can be utilised for Quality Assurance. This will include outcomes and tasks completed and missed. Operational statistics will include reviews and staff supervision as well as analysis of nutritional and hydration information entered by staff." Inspector, Care Inspectorate
  • “Easy to use, extensively tested and developed by people that understand care, The PASSsystem is unique and robust at solving the critical challenges faced by the industry.” KIRSTY JAMES Attentive Care Experts, Bradford