Frequently asked questions
How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?
We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care assistant's timesheet, which is returned to the Bluebird Care office each week for checking.
How can you tailor the care to suit my loved one’s lifestyle?
It’s important that your loved one stays in control of their own life. We offer a truly personalised service where customers can decide when and how long we visit for and the type of support required.
We regularly review our customers’ care package to ensure they receive the right amount of care as their needs change.
How do I arrange a care service with Bluebird Care?
Contact Bluebird Care and make an appointment for us to visit you for a chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!
How do I pay for my care?
We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay.
How much do Bluebird Care services cost and can I get any help with the fees?
We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.
Is there anything that my care assistant is not able to do?
Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local Bluebird Care team.
My elderly relative lives alone and I’m worried that they are lonely, how can you help?
Loneliness can harm mental and physical wellbeing; we can help by providing companionship and support so people can enjoy activities in or outside of their home.
We also support individuals to safely use technology to keep in touch with family and friends by using applications such as Facetime and Zoom.
What about my personal security?
Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
What happens when the office is closed?
Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.
What if I don't like my care package or want to make changes?
Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.
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