Meet the team

Virginia Zahr

Quality Director

My career in Health & Social Care began in 2014, as a Support Worker, working across residential care settings supporting people with learning disabilities, autism, and the senior care. In 2019 I started my journey with Bluebird Care as a Trainee Care Coordinator. I felt welcomed and was supported in various tasks in order to complete my job role and get to know the business. Over the years I experienced customer appreciation, employees progressing and the business growing. I have continually learned various aspects of the business and have enjoyed supporting our customers and care team in the community. Whilst at Bluebird Care, I have completed my NVQ Level 3 in Business Administration and have now recently had the opportunity to become the Office Coordinator which I happily embraced, and I am looking forward to my future with Bluebird Care.

Emily Orbell

Marketing Manager

I re-joined Bluebird Care Bedford in November 2021. I had previously worked for the business from 2015 – 2018 as PR & Marketing Executive.

I re-joined the business as Marketing and Recruitment Coordinator. A slightly different role to my previous role within the business, where I continued to manage the businesses marketing activities and I am now managing the business’ recruitment activities as well.

Since September 2022 I am now the Operations Manager for Bedford as well the Marketing Manager for Bedford, Cambridge & Cambridge South, Newmarket, Fenland, King's Lynn and West Norfolk and Coventry. 

I have over 9 years’ experience in marketing, some of my previous roles included Group Marketing Executive for a national  supported living care group and Head of Operations for an international digital marketing agency.

I am passionate about providing high quality care and support and promote our company’s values through our marketing activities in our local communities.

Outside of work I enjoy reading, socialising with friends & family, DIY and spending time with my partner and our daughter.

Jade Warwick

Operations Manager

I started with Bluebird Care in July 2023. I very quickly slotted straight in with the Office Support Team and found it really interesting learning about the different aspects of the business. I initially joined as HR & Recruitment Manager, however since January 2024 I am now Operations Manager based in our Ely office.

This is my first role in the health and social care sector, working in care has always been something I have been interested in. I have had personal experiences with care through family and it is a sector that I have been keen to influence and learn more about.

I have now joined the family business to help support my auntie & uncle (Carolyn & Keith Dailey) to build and develop our businesses so we can support more people in their own homes.

Outside of work I am a massive family girl, being the oldest sister and cousin in our family, I love spending time with my brothers and cousins. We love holidays and days out to our favourite places (Alton Towers, Blackpool). An interesting fact about me is that I recently moved from the North, and I am starting a new life with my family and Bluebird Care.

Terri Evans

Training Manager

I have worked within the Health & Social Care Sector for the past 15 years. My career started off as a Support Worker supporting Adults with Learning Disabilities in a residential setting. During the first 10 years of my career, I worked within a variety of roles including Team Leader, Care Manager & In-house Trainer whilst supporting individuals with Learning Disabilities, Physical Disabilities & Complex Needs.

During my career, I have achieved my Level 3 NVQ in Health & Social Care, Level 3 Assessors Award and also Education & Training Award Level 3. Prior to joining Bluebird Care in April 2019 as a Support Worker, I worked for national training companies delivering Health & Social Care Level 2 & 3 qualifications to residential and domiciliary care staff.

I am passionate about staff development and progression through effective training and developmental support and I am thrilled to be able to join the team in such a worthwhile and rewarding role. I look forward to seeing our care team develop within their roles and continuing to provide the highest level of care and support to our customers.

Summer Thurston

Lead Customer Care Manager

I started my care journey within health and social care 5 years ago after completing my NVQ level 3 in Health and Social Care at a local college. I became a care assistant before being promoted to team leader in a residential setting working with customers with Dementia. I felt that I had reached a point whereby I really wanted to progress my knowledge and become further advanced into many areas of the management within the industry.

I began my new career  journey with Bluebird Care earlier this year as a Training Customer Care Manager and was made to feel very welcome and supported. 

My passion is ensuring our customers have a positive experience when receiving care at home and maintaining a high standard of support. 

I am really looking forward to furthering my career with a company that is clearly very supportive and engaged with allowing their teams to progress.

Cathy Tofts

Team Manager

I started working for Bluebird Care in April 2022, I have worked in care for nearly 30 years, in various settings. I have also previously worked as an assessor.

My role at Bluebird Care is Team Manager, a position I was promoted to at the beginning of 2023.

 

My role involves supporting the care team and supervisor teams in the community. I complete spot checks and supervisions with the care team while also supporting the care team with customers who have complex needs. I work both in the community and in the office.

 

I started working in care because it seemed like a career I would be good at and enjoy – it turns out I was right! I love working in care and providing support to my team as well as our customers.

I really enjoy working for Bluebird Care. The way that we complete care plans for customers is excellent and different from the way I have worked previously. The support from the office and management team is also fantastic, supporting me to develop my career.

They are a great team to work with, and I have settled into the office quickly. I really enjoy working on both sides of the business and getting to know the team is great.

Page 2 of 3