Choosing Care For Myself

Choosing Home Care for yourself is very simple. In this step-by-step guide, we take you through the process, explaining how it works and how you are in control throughout. Choosing Home Care is an important decision, but it need not be difficult to achieve. 

Step 1: Get in touch
 It all starts with a simple conversation. When you contact us — or if someone refers you — we’ll listen, answer your questions and talk you through what happens next.

If you’d like, we can send you a link to an online brochure to look through in your own time.

There’s no pressure and no obligation — just a friendly chat.

Step 2: Meet us
 We’ll come and see you at home for a relaxed, informal visit.

It’s a chance for us to get to know you, and for you to get to know us. You can ask anything you like, and we’ll find out and understand what matters most to you.

Step 3: Understanding your needs
 If you feel ready, we can move on to the next step — or you can take time to think things over. There’s no rush.

When you’re ready, we’ll spend a bit more time talking through your day-to-day life, your routines, and the kind of support that would help and which we could provide.

We may also discuss practical details to make sure everything works smoothly and safely.

Step 4: Your care plan
 Before anything starts, we’ll agree a clear plan together.

This sets out how the care we provide will work for you, incorporating your routines and preferences, and anything important we need to know to support you properly.

Nothing begins until you’re happy with everything.

Step 5: Choosing a start date
 Once everything is agreed, we’ll arrange a start date that suits you.

We’ll make sure everything is in place so you feel comfortable and ready from day one.

Step 6: Going through the paperwork
 We’ll talk you through the paperwork in a clear and simple way, at your pace.

We’ll explain everything, answer your questions, and make sure you feel confident before anything is signed.

Step 7: Your welcome pack
 You’ll receive a welcome pack with everything you need to know.

This includes helpful information about your care, your plan, and who to contact if you ever need support or have a question.

Step 8: Meeting your care worker
 Where possible, you’ll meet your care worker before visits begin.

This helps you feel comfortable and builds a good relationship from the very start.

Step 9: Ongoing support and reviews
 Your care should always fit your life — and that can change over time.

We’ll check in with you regularly, especially in the early days, and review things together to make sure everything is working well.

If anything needs to change, we’ll adjust your care to suit you.

Our aim is simple
 To provide care that feels personal, reassuring and right for you — from your very first conversation with us.