FAQ - Home Care For A Parent

Q: Will I know if the carer actually showed up?

A: Yes, the One Touch app logs visits and is updated in real time by our carers, so you can see as and when they have completed a visit to your loved on.

Q: Can I see what happened during the visit without having to phone your office?

A: No need to call, the One Touch app which we'll set up for you, will provide you with all the details of each carer’s visit to your loved one.

Q:  Will it be the same person every time, or will Mum have to explain her preferences to a stranger each week?

A: We aim to provide a small, consistent team so your loved one will see familiar faces and build trusted relationships. We understand that continuity and familiarity mean a lot to out clients.

Q: How will I know if Dad's taking his medication correctly?

A: Our carers are trained to help clients with medication and to support medication schedules. And family members can access a medication tracker on the One Touch family app, enabling to see medication information after every single visit.

Q: What happens if the carer notices something concerning? Will I be told immediately or will I find out three days later?

A: Our carers log health and wellbeing - including mood, food intake, and mobility – during every visit to a client. They are trained to spot changes and patterns. If there are changes, they will then contact our care managers, who in turn will contact you and medical professionals immediately. In addition, all our clients benefit from a six-monthly health and wellbeing check called "Bluebird Care Assist", which is also used by the NHS and helps support our care for individuals, whilst allowing healthcare professionals to respond swiftly to changes in someone’s health.