The results of our Annual Employee & Customer Satisfaction Survey 2025 are here!

In November 2025, we conducted our annual Employee & Customer Satisfaction Survey at Bluebird Care Burton & Swadlincote. We are proud to share the positive feedback from our dedicated team.

Employee Survey Highlights:

• 100% of staff say they enjoy their role as a Care Assistant
• 100% of staff feel the training provided is adequate
• 100% say office staff are polite and treat them with respect.

Some of the wonderful employee comments included:

I enjoy spending time with the customers, making them smile and hearing their stories.

A lovely business to work for

I enjoy supporting individuals to have independence in their home and being there when they need me.

Please click Employee Satisfaction Survey 2025 to view the full results.

Customer Survey Highlights:

• 100% of customers said they are satisfied with the Service they receive from Bluebird Care Burton & Swadlincote
• 100% confirmed tasks are carried out properly and professionally

Some of the wonderful customer comments included:

Great service that I would highly recommend - no changes to suggest!

Totally satisfied with a good variety of carers. Also, the office staff are always a pleasure to call.

Bluebird Care aims to care for the client & family. Lots of social events as well as personal/medical care - I have used other agencies in the past and this was never provided. Well done Bluebird Team. Nothing to improve at the moment.

Please click Customer Satisfaction Survey 2025 to view the full results.

We would like to express our sincere gratitude to all our carers who took the time to participate in the Employee Satisfaction Survey, and the customers and families who took the time to provide feedback.

The feedback we received is essential in helping us continuously improve our support for the team and ensure we deliver high-quality care to our customers. We are incredibly proud of the dedication, compassion, and professionalism shown by our carers. Their unwavering commitment allows us to provide exceptional care, helping our customers live comfortably and confidently in their homes.