The people at the heart of everything we do

At the forefront of Bluebird Care are our Directors, whose leadership is rooted in a genuine passion for delivering outstanding care at home. With over 15 years of experience in health and social care and business leadership since 2009, they are committed to building a service that not only meets but consistently exceeds the expectations of our customers and their families.

Steve

My background was in professional services and I first came across the Care sector as a customer for my elderly loved ones. This experience persuaded me that Care could be “done better” and this led me to establish Bluebird Care’s offices in Bromley, Sevenoaks and Lewisham/Southwark. I am determined that our offices provide an excellent and responsive service to our customers from an organisation offering a supportive and rewarding environment in which committed people can develop and thrive.

Ben

I’ve worked in Home Care since 2011, driven by the desire for a vocation which has a positive impact on people’s lives and society as a whole. While the sector brings its fair share of challenges (primarily due to public sector underfunding), we’ve chosen to operate in the private-pay space so we can set our own high standards and properly invest in the service, and in our people. I’m proud to lead a team in which many of our senior staff have risen through the ranks. Their dedication and compassion reflect the values-led, supportive culture that we’ve built – one that’s always striving for excellence. As a franchisee, it’s a privilege to be part of a brand whose values reflect our own. Our mission is simple: to make Bluebird Care the Home Care provider of choice in every community that we serve, and the awards we’ve won, our CQC reports, and the heart-warming feedback from our customers all speak to the consistent high quality of care that we provide.

At the heart of Bluebird Care Bromley is our dedicated Management Team, combining extensive experience in health and social care with a deep understanding of the local community. Their hands-on leadership ensures our services are consistently safe, responsive, and tailored to the individual needs of our customers across Bromley. Passionate about making a difference, the team works closely with care staff, families, and healthcare professionals to deliver high-quality home care that people can truly rely on.

Leah, Operations Manager

Leah is an ex-Registered Nurse and was our Coordinator and Deputy Manager at our sister branch in Sevenoaks from 2011-2018, and Registered Manager in Bromley from 2020-2022. Leah is a natural leader and was the natural choice when we decided to appoint an operations Manager in mid-2022, tasked with overseeing the Care operations of our 3 businesses (Bromley, Sevenoaks, Lewisham & Southwark), ensuring alignment of process and adherence to policies in order to deliver an outstanding level of Care. Leah loves the “family feel” of the business, the camaraderie amongst her teams, and the satisfaction that comes with knowing that their collective efforts make a real difference to people’s lives. She relishes the responsibility, challenges and learning opportunities that come with being the manager of the Registered Managers of 3 regulated services! She’s a strong advocate of continued professional development and describes the training regime in place as “the best I’ve experienced throughout my career”, and feels that the continuity and retention rate within the current team speaks for itself.

Hannah, Operations Manager

Hannah is excited to join Bluebird Care as Operations Manager having spent the previous 15 years in the care sector, and as a friend of Bluebird Care since 2019. Hannah is fortunate to have had opportunity to work in a variety of care settings and began as a carer, working her way up into Coordination, Deputy Manager and Registered Manager roles before being appointed as Operations Manager. Hannah oversees our 3 franchises (Bromley, Sevenoaks and Lewisham) and aims to use her acquired knowledge to promote outstanding and consistent levels of care across the business through attention to detail and collaborative working. Hannah speaks highly of the team members at Bluebird Care and is enjoying getting to know more about our valued customers. Hannah actively promotes the happiness of her customers and care team and likes to take the time to ensure that individuals feel appreciated and heard. Hannah has a strong background in compliance and process and uses this as a tool to confirm that the care being provided promotes the safety and person-centered approach for our customers which is forefront of consideration. Hannah doesn’t take for granted how much responsibility comes with the role of Operations Manager, and uses her position to strive for high quality care services both within our domiciliary and live-in care settings. Hannah takes pride in knowing that her role contributes to the overall wellbeing of our customers and team members.

Jordanna, Care Manager

I always knew that I wanted to work in the caring professions. I’m passionate about improving the life experience of vulnerable people, and I’ve been fortunate in being able to advance within the company after joining as a Care Assistant. I’m now the Registered Manager of Bromley office, which is a great responsibility, but one that I love. My role is to ensure that our team are identifying and surpassing customer needs and that the office staff and the care team are fully supported, highly skilled and motivated.

Veronica, Deputy Manager

My career in care began from a deeply personal place—caring for my mother. That experience ignited a passion for supporting others, and I soon began working as a Care Assistant. Balancing family life with caregiving, I found immense fulfilment in improving the quality of life for those I supported. In 2012, I progressed to the role of Field Care Supervisor, working across various boroughs within the community for social services. This role deepened my understanding of community-based care and allowed me to develop strong leadership and coordination skills. In 2021, I joined Bluebird Care as a Care Supervisor—my first experience in the private care sector. I embraced the new environment and quickly adapted, enjoying the opportunity to bring my public sector experience into a new setting. In 2022, I was promoted to Lead Care Supervisor, taking on greater responsibilities and contributing to service improvements and staff development. Most recently, in 2025, I was proud to be promoted to Deputy Manager. This role allows me to lead with compassion, mentor others, and ensure the highest standards of care are delivered consistently.

Our Marketing Team at Bluebird Care Bromley plays a vital role in raising awareness of the high-quality care we provide across the borough. With a strong understanding of the local area and a passion for community engagement, the team works to connect with individuals, families, and organisations who may benefit from our services. From digital campaigns to local events and partnerships, their goal is to ensure that more people in Bromley know where to turn for trusted, compassionate home care.

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Delali, Marketing Manger

Before joining the care sector, I worked as a consultant for various marketing agencies and within finance. These roles gave me a solid foundation in communication, strategy, and business development. My personal experience caring for ageing parents, alongside my sister, deeply influenced my career path. Witnessing the dedication needed for quality care inspired me to pursue a profession that not only offered flexibility for my own family but also allowed me to make a meaningful contribution to others' lives. Now, I lead marketing efforts to promote a care service that genuinely improves people’s well-being. I work closely with our team to attract new clients, recruit compassionate carers, and monitor performance to ensure our outreach makes a real difference. Our customers benefit by gaining access to trusted, high-quality care services through targeted marketing and community engagement. Helping families find the right support brings peace of mind and improves their loved ones’ quality of life. What I enjoy most is the warm, supportive environment and working alongside passionate colleagues and directors who truly value their team. The most satisfying part of my role is collaborating to develop innovative ideas that enhance our services and knowing that our efforts have a lasting, positive impact.

At Bluebird Care Bromley, our Service Quality and Care Supervisor plays a vital role in delivering outstanding home care. With a strong background in health and social care, they are committed to ensuring every customer receives consistent, person-centred support that reflects their individual needs and preferences. From guiding our care team on best practice to overseeing care plans and carrying out regular quality checks, our Supervisor helps maintain the high standards we are known for. Their hands-on approach, attention to detail, and passion for care make them an integral part of our Bromley team ensuring that every customer feels safe, respected, and exceptionally well looked after.

Taylor, Care Supervisor

I joined Bluebird Care in February 2023, beginning my journey as a care assistant a role I found deeply fulfilling. My commitment to providing high-quality care led to a mentoring position, during which I completed both my Level 2 and Level 3 Diplomas in Adult Care. I was proud to be promoted to Care Supervisor, where I now take on greater responsibility overseeing care delivery and supporting our team. While my role is primarily office-based, I remain actively involved in the field—visiting customers for regular reviews, ensuring their care remains personalised and of the highest standard. What I value most is the chance to lead by example, support our amazing care team, and continuously improve the service we provide. It’s a privilege to help make a meaningful difference in people’s lives everyday.

Kayleigh, Customer Quality Manager

I joined Bluebird Care in 2018 as a Care Assistant, without previous experience. Bluebird Care has given me opportunity to gain advanced Care Qualifications and have been wonderfully supportive. My role as Care Supervisor involves greeting and onboarding new customers and mentoring care assistants working in the field. I love working in a supportive and focused team and I really feel that we make a positive difference in the lives of our customers.

Our Care Coordinators are the backbone of Bluebird Care Bromley, ensuring smooth and efficient management of every customer’s care journey. With a strong background in health and social care, they coordinate personalised care plans tailored to the unique needs of each individual. Working closely with customers, families, and our care team, they ensure timely communication and swift responses to any changes or concerns. Their organisational skills and compassionate approach help maintain the highest standards of care, making sure everyone in Bromley feels supported and valued.

Sinead, Lead Coordinator and Community Event Support

I began working in the care sector in 2016, starting as a care assistant, then working alongside hospital A&E teams supporting patients with at-home care. I joined Bluebird Care in 2021 as a Care Co-ordinator. In 2025, I was pleased to be promoted to Lead Co-ordinator proudly supporting and working alongside a dedicated team of coordinators across the network. I have always been passionate about building strong relationships with our Care Assistants and carefully matching them with customers who share common interests. I also organise community events such as coffee mornings and day trips, which help combat loneliness and create lasting memories for our customers. Being part of a team that brings both care and connection to people’s lives is truly rewarding.

Coral, Care Coordinator

I’ve worked in the Care sector for several years, and I love feeling that what I do really matters to people. My role involves working with our supervisors and our “state of the art” systems to ensure that our care assistants are where they’re needed at all times. Plans sometimes change quickly in care. I’m good at keeping calm under pressure and negotiating with the care team about taking on extra work at short notice! It’s part of the job that I love.

Our Live-In Team is dedicated to providing 24/7, personalised care to clients across Bromley, all within the comfort of their own homes. With specialised training and a strong commitment to supporting individuals, they ensure every client receives the highest level of care tailored to their unique needs. From assisting with daily activities to offering companionship, our Live-In Team helps clients in Bromley feel safe, comfortable, and well cared for, every single day.

Rebecca, Live-In Care Manager

Rebecca joined Bluebird Care Bromley as a Care Assistant in 2011. She was delighted at the opportunity to progress in her career by joining the office team in May 2018, Rebecca has moved to several positions within the Bromley team, from supervising the domiciliary care team, coordination, and customer care services, to extend her knowledge and experience within the care sector. Rebecca was recently promoted to Live-In Care Manager for customers within the Bromley, Sevenoaks and Lewisham areas. This is a new challenge for Rebecca to reach out to new customers and existing to provide a high-quality care service with our live in care team. She aims to make the care team feel valued and supported with what can sometimes be a difficult role as a Live-In Carer. Rebecca's is a true Bluebird Care success story; she feels care is a truly rewarding career and one that really opens your eyes to life in general. She says she’s met so many different characters along the way and gained memories that will last her a lifetime.

Sandra, Live-In Supervisor

Sandra was promoted to Live-In Care Supervisor in 2022, a large part of the role is supporting the carers while in placement, carrying out regular supervisions to ensure both customer and carers are well. Sandra understands the need for carers to feel supported, she takes great pride in being one of the many people that offer a great support network to our lone workers. ‘I really enjoy that no two days are the same, a busy working life keeps me on my toes. I get to meet some incredible people and I love working for a company that genuinely cares not only for their customers but also their carers. I was and am still a carer so I know some of the challenges and I feel this puts me in a good position to guide and support other carers in the field.

Stacey, Live-In Supervisor

Stacey started working for Bluebird Care Sevenoaks in 2018 as a care assistant, she had previously worked in care home setting and joined us with a wealth of experience. Stacey was promoted to a mentor carer, guiding and supporting new members of the team, a role she took great pride in. Stacey was then promoted to Live-in Care Supervisor in September 2024 ‘ I really enjoyed my time working with our lovely customers , this job gave me flexibility to work around my family. Always getting great help and support from the office team. I was able to extend my knowledge through training and additional qualification, which gave me more knowledge about care. I was then promoted to live-in care supervisor, I was worried at the time about taking on the new role, I can honestly say though I am enjoying it and still able to help customers out with their needs and giving the carers support.

Our Training Team is dedicated to ensuring all care professionals at Bluebird Care are equipped with the knowledge and skills they need to deliver exceptional care. With a focus on ongoing professional development, they provide comprehensive training tailored to individual needs and care standards. From induction training to specialised courses, our Training Team helps ensure that every team member is fully prepared to provide high-quality, person-centred care at all times.

Elaine, Training Manager

Elaine joined Bluebird Care in 2024 as the Training Manager. He career in the care sector started in 2007, she has gained lots of experience from working in several different roles, she has previously been a Supervisor, Care Co-Ordinator , Trainer, and Registered Manager. Elaine is responsible for creating and delivering training to all staff. She ensures that Bluebird Care carers are trained to a high standard to enable them to look after their clients in the best way possible. ‘I enjoy the training as I feel I have a lot of experience and skills that I can pass on to others to build on their own careers in care.

Julien, Trainer

Julien initially started working for Bluebird Care in a Maternity Cover Recruitment role in 2020. In 2022 Julien was appointed as the Training Coordinator, working with our training manager, he delivers our Skills Assessment and Refresher training to all staff in Bromley, Sevenoaks and Lewisham. Julien says 'I enjoy seeing new people, training them about the care industry and what the role of a care worker involves. Our focus throughout training is delivering person centred care in a safe manner, respecting privacy, dignity and independence. Bluebird Care is a quality care provider. It has an individual approach to its customers and carers, and you feel that you are part of something special. It really feels like a family environment, where everyone is welcomed, valued, respected and cared for.

Our Recruitment Team is dedicated to sourcing and selecting the highest-quality care professionals to join the Bluebird Care Bromley team. With a focus on finding individuals who share our values of compassion and excellence, they ensure our clients across Bromley receive the best possible care. From conducting interviews to supporting new recruits through their onboarding process, our Recruitment Team works tirelessly to have the right people in place to deliver exceptional service to our community.

Zowie, Recruitment Manager

Zowie started her career with Bluebird Care in 2017 as a care assistant, putting a smile on people’s faces for a living was a role which she thoroughly enjoyed! Zowie then had the opportunity to take a role as a Field Care Supervisor, with responsibility for supervising and supporting Care Assistants out in the field. Being in the office allowed Zowie to see the business from a whole different perspective and to appreciate all the hard work that takes place behind the scenes to ensure the welfare of our customers and staff! Zowie then took the opportunity to become a Coordinator, which she enjoyed for 2 years. Zowie was promoted to Recruitment Manager in 2022, she is thoroughly enjoying this role. Zowie believes that the various roles she has held throughout her time at Bluebird Care has given her the tools to make her an effective recruiter.

Shan, Recruitment Administrator

Shan joined Bluebird Care Bromley in April 2022 as a care administrator. Shan has now progressed into recruitment and is responsible for ensuring an efficient and compliant back-office, as well as supporting the Recruitment Manager and the rest of the office team. Shan is very grateful for the opportunities Bluebird Care has given and very much enjoys being part of such a lovely and supportive team. She would highly recommend Bluebird care Bromley to anyone who is looking for a career in the care.

Our Account Team plays a key role in managing the financial aspects of care at Bluebird Care. With a focus on accuracy and transparency, they ensure that billing, payments, and financial queries are handled efficiently and clearly. From overseeing invoicing to offering support with any account-related questions, our Account Team provides a seamless experience for both clients and their families across Bromley, Lewisham & Southwark and Sevenoaks, delivering peace of mind every step of the way.

Olga, Accountant

Olga was educated in both England and South Africa and is currently working towards her qualification as a CIMA Management Accountant. She serves as the in-house accountant for the three franchised Bluebird Care agencies owned by BenJeMax Limited – covering Bromley, Sevenoaks, and Lewisham & Southwark. Since joining the company in May 2014, Olga has brought with her a wealth of experience from previous roles in architecture, security, interior design, and the oil and gas industry. After years in the fast-paced Central London environment, she chose to pursue a role closer to home and found Bluebird Care to be a refreshing change. Although this is her first role in the care sector, Olga has quickly grown to value the collaborative team spirit and the rewarding nature of the work. She especially enjoys her interactions with customers – even if it’s usually about payments or invoices! She finds satisfaction in knowing that her work supports the broader efforts of the care teams, and she truly appreciates the dedication shown across the agencies.

Irene, Accountant

Irene’s working life has been quite varied. She began as an accounts assistant for EMI Records in Hayes, Middlesex. Her career then went from being a secretary to an IT specialist working for Land Rover Leyland and then LASMO Oil and Gas. She then owned a newsagent shop in Bexhill-on-Sea. After moving to Southend-on-Sea and studying for accounting qualifications, she has worked in an Accounting role since 2002. She moved to Kent and joined Bluebird Care Bromley in the Accounts Department in 2016. Irene enjoys her interactions with the agency's customers and finds everyone at Bluebird Care Bromley friendly and helpful. It’s a very pleasant place to work.

Makiko, Accounts Assistant

Originally from Japan, I’ve been proud to call the UK home for over 20 years. My early career was based in London, where I held key coordination roles in both the travel sector and the Japanese television industry — experiences that honed my organisational skills, cultural awareness, and ability to thrive in fast-paced environments. During the Covid lockdown, I embraced a career change and retrained in accounting, earning my AAT Level 3 Diploma. I joined Bluebird Care in March 2025 as an Accounts Assistant and quickly took ownership of understanding and supporting our finance processes. I’m passionate about continuous improvement and proud to contribute to a team that leads with compassion, professionalism, and purpose.