The people at the heart of everything we do

At the forefront of Bluebird Care are our Directors, whose leadership is rooted in a genuine passion for delivering outstanding care at home. With over 15 years of experience in health and social care and business leadership since 2009, they are committed to building a service that not only meets but consistently exceeds the expectations of our customers and their families.

Steve

My background was in professional services and I first came across the Care sector as a customer for my relatives. This experience persuaded me that Care could be “done better” and this led me to establish Bluebird Care’s offices in Bromley, Sevenoaks and Lewisham/Southwark. I am determined that our offices provide an excellent and responsive service to our customers. I lead an organisation that offers a supportive and rewarding environment in which committed people can develop and thrive.

Ben

I’ve worked in Home Care since 2011, when I joined my father, Steve, to help make a real difference to the lives of vulnerable people in our area. We set high standards and we invest in quality care and staff development: we’ve found that only the private paying sector makes this approach possible. I’m very proud of our staff and the impact their work makes on the lives of our customers. We deliver the quality of care that everyone would want for their loved family members in their final years.

Bluebird Care Bromley’s Management Team brings extensive health and social care experience, combined with strong local knowledge. Their hands-on leadership ensures safe, responsive, and personalised care across Bromley. Passionate about making a difference, they work closely with care staff, families, and healthcare professionals to deliver high-quality home care people can depend on.

Rebecca, Operations Manager

I’ve worked in care for over 30 years, starting in residential and nursing homes before moving into hospital and community roles. Supporting people to feel safe, valued and comfortable has always been at the heart of what I do. As Manager of Operations, I now lead and support our teams to deliver high-quality care. I focus on helping people grow in confidence while maintaining strong standards around safety and compliance. I’m proud to be part of Bluebird Care, where people are truly valued. For me, care has always been more than a job - it’s a lifelong commitment to supporting others.

Jordanna, Registered Manager

I knew from an early age that my future would be in the Care Sector as a result of family experience. I feel that our work is very important and I get real satisfaction from seeing how our customers thrive when our teams get involved in their care. I’ve worked in most positions within our Bromley office and have really enjoyed my journey. Now Care Manager of the office, my role is to reinforce high standards, develop other team members, and ensure that the care we provide surpasses customer expectations

At Bluebird Care Bromley, our Service Quality and Care Supervisors ensure every customer receives consistent, person-centred care tailored to their needs. With a strong health and social care background, they guide our team, oversee care plans, and carry out regular quality checks. Their hands-on approach, attention to detail, and passion for high standards make them a vital part of our team, helping customers feel safe, respected, and exceptionally well cared for.

Veronica, Acting Care Manager

I’ve worked in the Sector for more than 20 years, having learned the basic skills in a family context. My role is to introduce new customers to our service: to prepare the detailed brief of customer care that our care teams follow: to ensure that our teams work according to the plan, and most importantly that our customers are happy with the outcome. I love working with committed carers, and being part of a busy care office.

Taylor, Customer Care Manager

I joined Bluebird Care in 2023 as a Care Assistant and was selected to join the office team as a care supervisor. My role is to support the Supervisors in ensuring that our customers receive personalised, high-quality care while supporting and developing our care team. I enjoy the balance of office-based work and time in the field, where I can build strong relationships with customers and care staff. It’s very satisfying to see how customers benefit from our care and hard work.

Kayleigh, Customer Quality Manager

My journey in the Care Sector began in 2018 when I joined Bluebird Care as a care assistant without prior experience. I’ve since gained advanced care qualifications thanks to the support and opportunities offered at the company. My role is to welcome new customers and to help them adjust to a new life with home care. I also mentor our care assistants to deliver care that matches the highest standards. I love being part of a focused, supportive team and take pride in the difference we make to the lives of our vulnerable customers through a compassionate and reliable care service.

Olga, Customer Care Manager

I was raised by my grandparents, who taught me patience, kindness, and respect. After losing my grandma, I wanted to carry those values into my work. I support our customers by getting to know them, understanding their needs, and helping them stay independent at home. I also support our care professionals so they feel confident and valued. Being part of the Bluebird Care team means a lot to me. We share the same values and work together to make a real difference every day.

Our Care Co-ordinators are the backbone of Bluebird Care Bromley, expertly managing each customer’s care journey. With strong health and social care experience, they co-ordinate personalised care plans tailored to individual needs. By working closely with customers, families, and the care team, they ensure timely communication and quick responses to any changes. Their organisation skills and diligence uphold the highest care standards, ensuring everyone in Bromley feels supported and valued.

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Coral, Care Co-ordinator

I’ve worked in the care sector for several years and I’ve grown to truly value the impact this work has on people’s lives. My role involves working closely with our customers and supervisors and using our state-of-the-art systems to ensure that our care assistants go where they’re needed at the times they’re expected. As care needs can change quickly, I have to stay calm under pressure and communicate effectively with all parties to manage last-minute changes. It’s an important and demanding role—and one I really enjoy.

Our Live-In Team is dedicated to providing personalised Live-in care to clients across Bromley, all within the comfort of their own homes. With specialised training and a strong commitment to supporting individuals, they ensure every client receives the highest level of care tailored to their unique needs. From assisting with daily activities to offering companionship, our Live-In Team helps clients in Bromley feel safe, comfortable, and well cared for, every single day.

Rebecca, Live-In Customer Care Manager

I’ve worked with Bluebird Care Bromley for nearly 15 years as a Care Assistant, co-ordinator, supervisor and customer care manager. I now lead our Live-In Care team across Bromley, Sevenoaks, and Lewisham/Southwark. I’m passionate about delivering high-quality Live-in care and supporting carers in this challenging role. I believe that Live-in Care is the best option for many customers once periodic Day Care visits are no longer sufficient to keep them safe at home.

Sandra, Live-In Supervisor

My responsibility is to support carers during placements through regular supervisions, ensuring the wellbeing of both customers and carers. Having been a carer myself, I understand the challenges they face and take pride in providing a strong support network for our lone workers. I enjoy the variety and pace of the role, meeting incredible people, and working for a company that truly cares for both its customers and carers.

Stacey, Live-In Supervisor

I began my Bluebird Care journey in 2018 having many years Care experience elsewhere and progressed from Care Assistant to Mentor Carer, supporting new team members. I joined the Live-in leadership team in 2024. I’m passionate about providing flexible, personalised care while supporting both customers and carers and now enjoy leading the team, applying my training and experience to deliver excellent care and guidance.

Our Training Team is dedicated to ensuring all care professionals at Bluebird Care are equipped with the knowledge and skills they need to deliver exceptional care. With a focus on ongoing professional development, they provide comprehensive training tailored to individual needs and care standards. From induction training to specialised courses, our Training Team helps ensure that every team member is fully prepared to provide high-quality, person-centred care at all times.

Julien, Training Manager

I joined Bluebird Care in 2020 after many years training experience in a nursery environment and now work with Elaine to ensure that our Care team are equipped for their roles. I’m passionate about educating new staff on delivering safe, person-centred care that respects privacy, dignity, and independence. I enjoy fostering a family-like environment where everyone feels valued and supported. Being part of Bluebird Care means contributing to a quality service that truly cares for both customers and carers.

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Our Recruitment Team is dedicated to sourcing and selecting the highest-quality care professionals to join the Bluebird Care Bromley team. With a focus on finding individuals who share our values of compassion and excellence, they ensure our clients across Bromley receive the best possible care. From conducting interviews to supporting new recruits through their onboarding process, our Recruitment Team works tirelessly to have the right people in place to deliver exceptional service to our community.

Zowie, Recruitment Manager

My Bluebird Care journey started in 2017 as a Care Assistant, enjoying the daily chance to brighten people’s lives. I’ve since taken on office roles which gave me valuable insight into behind-the-scenes operations. The company has sponsored me through advanced external qualifications in HR, and as Recruitment Manager I now apply my experience to attract compassionate carers who fit our values. I love being a key player in the shaping of a strong team that delivers outstanding care.

Shan, Recruitment Administrator

My role is to ensure that applicants and candidates enjoy a smooth, compliant application process. I also provide admin support to the Bromley office generally and love being part of a team that does such important work in our community. I’m a real Bluebird Care enthusiast and have no hesitation in recommending our company to anyone interested in a career in the Care Sector.

Our Digital Marketing & Customer Care Advisor Team helps people understand who we are and how we can support them. They share real stories, keep our website and social media up to date, and make it easy for people to find us and get in touch. Everything they do is focused on being clear, helpful, and easy to talk to so people feel supported from the very first interaction.

Delali, Head of Marketing & AI innovation

With a background in marketing and finance, I now lead strategic outreach for Bluebird Care, shaped by personal experience caring for my parents. I do this work to connect families with trusted, high-quality care and to support a service that truly makes a difference. I enjoy working in a values-led environment, driving innovation, and collaborating with passionate colleagues to ensure our marketing directly improves lives and supports the growth of our care teams.

Lisa, Customer Care Advisor

I am excited to have joined Bluebird Care at the start of this year. I bring over 15 years of experience working with families in the education sector, along with a strong passion for care shaped by personal family experiences. I understand how important the right support is and look forward to using my experience to work closely with customers and their families, ensuring high-quality, individualised care. I am passionate about making people smile and believe my empathy and compassion help others feel valued and supported. The team here is incredibly friendly, and I am proud to be part of an organisation that makes a real difference.

Our Accounts Team manage all financial aspects of the customer and carer experience. They handle customer billing and carer pay and other outgoings, aiming for a “predictable, surprise-free experience”. Questions are handled efficiently with clear communication a speciality. Serving Bromley, Lewisham & Southwark, and Sevenoaks customers, their dedication gives clients and their loved ones peace of mind every step of the way.

Olga, Accountant

I joined Bluebird Care in 2014 to manage the company’s financial processes in Bromley, Sevenoaks, and Lewisham/Southwark offices. I value the team spirit and find satisfaction supporting our care teams behind the scenes. I especially enjoy connecting with customers - especially when they need a little extra help to understand things - knowing my work supports the vital services we provide.

Irene, Accountant

I joined Bluebird Care Bromley’s Accounts team in 2016, having previously had experience in Accounts and IT and having run my own small business. I enjoy working in a friendly, supportive environment and value the positive interactions I have with our customers and carers. Our company offers a truly pleasant place to work, where teamwork and care extend beyond the frontline.

Makiko, Accounts Assistant

I’ve lived in the UK for over 20 years, bringing organisational skills from roles in travel and television co-ordination. I joined Bluebird Care earlier in 2025 after taking an advance course in accounting. I enjoy the challenges involved in helping to improve finance processes and I’m proud to support a team with high professional and ethical standards.

We help your loved ones remain in the place they cherish - enjoying their morning tea while watching the birds, or catching up on the latest news with friends over the phone. Our personalised support brings comfort and dignity, and our flexible home care options empower you to live life on your own terms.