CQC have awarded Bluebird Care Lewes District ‘Outstanding’ for their effective home care service!

Published: 19/11/2019

We’re thrilled to announce that the Care Quality Commission (CQC) have awarded Bluebird Care Lewes ‘Outstanding’ for our effective service.

We recently received an ‘Outstanding’ rating in the ‘Effective’ KLOE (key line of enquiry) following our CQC inspection on 20th August 2019. Our services were also rated ‘Good’ in 4 of the 5 key areas; ‘safe’, ‘caring’, ‘responsive’ and ‘well-led’.

The CQC are an independent regulator of health and social care services in England who monitor, inspect and regulate services to make sure they are meeting the fundamental standards of quality and safety.

Individual feedback described our service as exceptional and distinctive, with CQC praising us on our holistic approach to assessing, planning and delivering care.

As part of the inspection, customers and staff were also interviewed by the inspector for their observations on what it is like to receive a service from Bluebird Care Lewes District and what it is like to work here. Below are just a few of the outstanding comments received from both our employees and customers;

"They are very pleasant, very caring and patient with [my relative], they don't rush him."

"They are lovely, I cannot speak highly enough of them, all of them. They are gentle, caring and respectful, they are genuine people."

"We always support each other and the office is always available for us."

Contributing towards this Outstanding KLOE was our approach to using innovative technology throughout our business and the implementation of our brand-new Health & Wellbeing Checks. CQC managed to see an example where this new service picked up that an individual was unwell, sending information directly to the GP and triggering an urgent home visit. These visits can prevent customers being admitted to hospital further down the line, managing symptoms when they first occur.

Commenting on this excellent achievement, director of Bluebird Care Lewes District , Michelle Johnson commented:

"I am thrilled that we have been recognised by CQC for delivering an extremely effective service across Lewes District. Everyone in the team is committed to putting our customers first and providing the very best service we can, and we will continue to do so."

See the Full CQC Report