Bluebird Care

Mrs S Son commended your staff on the excellent service provision. He stated that staff have gone through the house and really made a difference, attended to laundry and just gone well and truly over what he would expect from a care agency. His words were “The service is absolutely faultless” we have no worries at all about mum now by the way that she’s cared for. He stated that his Mother is a lot more independent as carers work with her to encourage her to do more as opposed to completing tasks for her. He reported also that carers will call him should anything be required such as brilo pads etc. “Well done” to you all and a big “Thank you!!!”
 

I would like to take this opportunity to say how wonderful the care provided by your agency has been.  Not only are the staff (including management) compassionate, helpful and friendly, but they understand mum's personal needs and are able to anticipate what the best supportive action required is.  The attitude of staff is progressive, showing an understanding of the condition itself, and recognizing that for this particular type of terminal illness, management of the person requires the ability to see mum as an individual in order to provide the best care possible.  The creation of her "life Book" is a wonderful idea, not only recording memories, but helping her to retain them as long as is possible.  

From my own personal point of view the support you provide has been invaluable, without it I simply could not support mum living independently any more, something that she ardently wishes to continue.  It has lifted an enormous weight off my shoulders knowing that you are all there for her.  So your support is not just for her benefit, but for her family (and most notably me!) too.  

Mum was diagnosed December 2013, however, from what I now know of the condition, I suspect it had commenced some years before that.  The symptoms were masked by the urgent demands of mum's circulation issues, which after several years of painful gangrene and multiple operations to improve circulation capacity, all of which failed in the end, resulted in her lower leg amputation.  A physical impairment which further frustrates mums life, and exhausts her.  I guess this just goes to show the determination of mum to survive!  Mum has always been a strong woman, raising 7 children almost single handedly.  A vibrant, gregarious, confident and fearless person, all forms of life are magnetically attracted to her! Even plants thrive at her touch!  She enjoys much simpler pleasures now, relishing the opportunity to get outside and see the world, a situation made possible by having carers that genuinely care about her.

Please pass on my thanks to Steff, and the rest of the team.  Steff has been a huge benefit to both mum and myself, keeping me informed of things that need sorting.  An unbelievably responsive, compassionate and supportive person, especially for someone so young.  Praise indeed for your ability to not just manage staff, but to provide the ability of learning and understanding more about the condition, and to provide the necessary person centered care.

Well done and many thanks to you all.