Bluebird Care scores 98% in regional quality charts!

A local homecare provider is delighted to announce that they’ve scored an amazing 98% in their annual compliance audit!

A local homecare provider is delighted to announce that they’ve scored an amazing 98% in their annual compliance audit! A truly well-deserved outcome for the whole team at Bluebird Care Bournemouth & Poole!

Melanie Cohen, Director of Bluebird Care Bournemouth & Poole, commented,

“Recently we were visited by our regional Quality Manager from the national Bluebird Care UK team. He carried out our annual compliance audit, conducting comprehensive checks on customer files, staff files and all aspects of record keeping within the office.

We would like to say a big thank you to our staff for their ongoing hard work and commitment, which is reflected in the feedback we received.”

Feedback included: 

• Very impressed with the notes which carers are writing at each visit. Really clear, well written, informative and person centred.

• Really good evidence of the team identifying additional needs or where changes to the care plan are needed, and those being followed up, documented and communicated.

• Detailed trend analysis for data collected from both customers and employees, with clear action points and learning outcomes.

• Comprehensive office records fulfilling all aspects of health & safety.

• In depth wellbeing development plan demonstrating that employee wellbeing is a high priority.

• Bluebird Care Bournemouth & Poole has a culture of positive development that drives the delivery of a high-quality service.

Melanie added:

“We are incredibly proud of everything we’ve achieved as a team and are excited to continue the great work as we move forward throughout 2020 and beyond.”

Bluebird Care is a national provider of care in the home, specialising in working with customers who live with dementia, physical disabilities and many other acute and chronic conditions. Bluebird Care work alongside their customers’ families, social services and the NHS to ensure each person receives the care they need.

Bluebird Care offers a unique service of tailored care visits which range from anything from 30 minutes to full live-in support. As well as personal care they also help with meal preparation, welfare checks, shopping, social trips, visits to the hospital and provide extra support for post-discharge customers.

For more details contact Bluebird Care by calling 01202 283 777, emailing bournemouth-poole@bluebirdcare.co.uk, or by visiting their website  https://www.bluebirdcare.co.uk/bournemouth-poole