CARE HEROES AWARDS SHORTLIST: Home Care Hero (Individual)

📣 Our fabulous Lead Care Assistant, Nassrat has been shortlisted for 🏆 Home Care Hero (Individual) CARE HEROES AWARDS.

📣 Our fabulous Lead Care Assistant, Nassrat has been shortlisted for 🏆 Home Care Hero (Individual) CARE HEROES AWARDS. This Awards category recognises the home care individuals that went above and beyond to ensure the safety and well-being of their clients during the pandemic. #CAREHEROESAWARDS

https://www.homecareinsight.co.uk/care-heroes-awards-shortlist-home-care-hero-individual/

It was noted that “Nassrat Bi, Bluebird Care (Birmingham East and North)

A care worker with Bluebird Care for the last two years, Nassrat Bi has shown incredible kindness, commitment, and bravery throughout the pandemic.  One of the customers that Nassrat cared for was a man with terminal cancer. She supported him and his family as his health deteriorated and was there for him when she passed away. It was during this time that Nassrat’s father was taken seriously ill with COVID, but she continued working, whilst caring for her own family.

The family of the service user made a point of showing their appreciation by sending Nassrat a bouquet of flowers with a thank you note for all her kindness and hard work. It was during this period that Nassrat sadly lost her father to coronavirus.

Nassrat took some time off work to grieve and returned shortly after, showing great professionalism. 

Another of her clients had severe dementia and would often be aggressive towards carers that were trying to assist her. Nassrat built a very good relationship with the client and was one of the few carers that managed to gain her trust, and always found a way of reassuring her and calming her down.

For safety reasons, the family would observe her mum on a camera during the night and would comment on how kind Nassrat was, even when her mum was lashing out.

In recent weeks, the client deteriorated rapidly, and Bluebird Care provided end-of-life care for her. Nassrat was one of the lead care assistants that showed total commitment to ensuring that the lady was comfortable and well cared for.

Once again, she cared for her until her final day, showing compassion and kindness, both to the customer and her family.”

#homecare #care #bluebirdcareUK #liveincare #Dementia #Dementiafriend #ProudtoCareAtHome #Birmingham