ANNUAL CUSTOMER SURVEY 2022

We are delighted with the feedback from the customers who we support, and the overall opinion suggests that we are providing and maintaining a very good quality service.

ANNUAL CUSTOMER SURVEY 2022

This report summarises the findings of our Annual Customer Satisfaction Survey which was conducted during Feb and March this year. 90% of our customers completed the survey. We have been overwhelmed by the positive feedback and comments we’ve received and the fact that once again, 100% of our customers said they would recommend us to family and friends. Customer feedback is vital in helping us get it right and learning from the times when we don’t.

How did we do?

Customers comments included:

S Facey – I am perfectly happy with the service.

M Baldwin – Its all right

V Charters – Service is always good with polite, helpful and respectful care staff

B Ferry – Happy with Service

V Mills – Happy with all service provided

M Wheeler – All running smoothly

B Mitchel – No Complaints, all fine

The results are represented in a graphical format.

• 100% of our customers are satisfied with the service they receive from Bluebird Care
• 100% of our customers have confirmed all tasks on the care plan completed at each visit
• 100% of our customers have confirmed that staffs treat you them with respect and politeness
• 100% of our customers have confirmed tasks carried out properly and professionally

What can we improve?

We are always looking at ways on how we can improve our service, receiving feedback from our customer is vital in helping us achieve this.

• 44% of our customers have stated that they would like to be informed about the change in Carer. We are currently working on this and would improve. We have next steps planned on how we can improve on this
• 25% of our customers have informed that they would like to know if a carer is arriving late. Staffs are not usually late as ample amount of travel time is given between calls. Lateness may be due to traffic of held up in the previous care call. We are looking at this.

We would like to thank everyone who has took the time to complete our annual surveys. With your feedback we can make the Bluebird Care service the best it can possibly be.

We would also like to thank the whole Bluebird Care Team, for all their continued dedication and compassion, whilst delivering care to all our customers.

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