ANNUAL STAFF SURVEY 2021

We are pleased to announce the results of our annual employee survey and delighted with some of the responses received from our staff

ANNUAL STAFF SURVEY 2021

We are pleased to announce the results of our annual employee survey and delighted with some of the responses received from our staff. 99% of our staffs completed the survey.

The overall feedback suggests 100% satisfaction, with 100% of staff satisfied with the training they receive and enjoy their role!

Some of the lovely comments received by our employees includes:

• “I just love to see my customers happy”

• “I love knowing I have helped someone”

• “I enjoy meeting new people and enjoy the stories they tell”

• “Seeing all my customers regularly and socialising with them as well as helping them do things”

By conducting employee engagement surveys, we provide a platform for our employees to share open feedback, giving them a direct voice to the management team. Creating a two-way communication system is a crucial process which enables us to assess how engaged our workforce is. Feedback from our team is vital in helping the management team to get it right and learning from the times when we don’t.

Here are the results, 

Debbie, our Registered Manager explained:

“Each member of our team plays a vital part in the service we deliver. Our carer satisfaction surveys are a crucial part of us understanding what we do well and how we can make things better for our staff. Not only do we listen to their suggestions and feedback, but we act on it too.”