A Lovely Letter From a Customer

I've been a client for the past year or so. You were actually recommended by a competitor! I only need a few things done, however if I had to do them, the pain due to Arthritis, Fybromalygia etc would be excruciating. As Managing Director, I want to tell you that all of your Care Workers who help me are first class and Bluebird continuously exceeds my expectations.

22/05/2019

I've been a client for the past year or so. You were actually recommended by a competitor! I only need a few things done, however if I had to do them, the pain due to Arthritis, Fybromalygia etc would be excruciating. As Managing Director, I want to tell you that all of your Care Workers who help me are first class and Bluebird continuously exceeds my expectations.

Hi Norman,

I've been a client for the past year or so. You were actually recommended by a competitor!
I only need a few things done, however if I had to do them, the pain due to Arthritis, Fybromalygia etc would be excruciating.

As Managing Director, I want to tell you that all of your Care Workers who help me are first class and Bluebird continuously exceeds my expectations. Let alone helping with doings like shirt buttons, they are a breath of fresh air. Always polite & courteous, I appreciate their humour (all the 'regulars' know my off-beat humour) and I really appreciate the relaxed and happy start to the day.

I genuinely cannot fault a single aspect of your organisation.

The only problem I've had is not getting the week's rota in time. This isn't even your fault, as I know they are sent well in advance. I can only assume Royal Mail have a grudge with me. I've arranged with Natasha to have them sent by email as soon as they are ready....Sorted!

I was delighted to see the 'Meet the Office Team' document you put in with my rota as I can now put a face to those I haven't even met. Well done! So many organisations don't realise how important this is (out of my previous incarnations involved sorting out the Customer Service side of companies). Now I know who to see about invoice errors..don't worry, there's never been one.

In this day and age, it seems that for every 100 complaints, it's lucky to get one of satisfaction. I'm sure that you must buck the trend and hopefully it's the other way around.
Please feel free to share this far and wide!

Keep up the good work.

Kindest regards,

Dr. Keith Bingham. (Bing).
Customer in Alton, Hampshire