Edinburgh

Bluebird Care Edinburgh is a leading home care and live in care agency.

Home Care Service Area

We support customers within the City of Edinburgh.

What we do

The ethos of Bluebird Care is Good Old-Fashioned Service with a can do attitude, which has been built around a passion to deliver high quality care and an excellent level of service.

Our aim is to ensure that all our customers maintain their independence and dignity by being able to remain in their own homes safely and holistically.

We recognise the importance of working closely with the multi-disciplinary team to ensure that each customer benefits from a bespoke care package and the continued support of a network of care professionals.

Bluebird Care Edinburgh was officially opened on the 8th of August 2008 and since then we have shown steady growth year on year. We employ a large team of care workers with a diverse range of skills. Our staff includes people who tell us they have lots of 'life experience' including nurses, physiotherapists and speech and language therapists. Staff have experience of caring for people who suffer from a range of conditions including, dementia, multiple sclerosis and stroke. A great deal of time and effort goes into selecting the right people for the job. All of the care staff we recruit attend a comprehensive induction programme delivered by an accredited trainer. Ongoing training is important to us as it helps ensure out staff are prepared to provide a professional standard of safe care to customers in their own home.

Due to the dedication of our staff and the feedback from our customers we have won several awards these include;

• Bluebird Care Best Newcomer 2008
• Scottish Care At Home Best Company Newcomer Award 2009
• Our Registered Care Manager Gail Syratt won the 'Scottish Care At Home Manager of the Year award in 2010'.  This was a tremendous personal achievement.
• We were nominees in the category of 'Care at Home Provider of the Year' at the National Care at Home & Housing Support Awards 2010.
• Bluebird Care Franchise of the Year - Northern region 2011
• Bluebird Care Franchise of the Year 2011 - overall company winner, 2011

We are proud of our achievements so far and will continue to strive for excellence in all we do. We are inspected annually by the Scottish Care Commission (now Care Inspectorate) who monitors the regulation of care in Scotland. Following our most recent inspection we were graded six (excellent) for each of the Quality Themes inspected.

Our latest inspection report is available.  Please contact us for a copy. 

Our services include

Bluebird Care is registered to provide home care services to older people and the following customer groups:

• live-in care
• dementia care
• respite care
• reablement
• end of life care

Customers may be funded through a variety of routes or they may purchase their care with a Direct payment, an individual budget or personal funds. All customers are welcome, whatever their means of purchase.

Our customers are vulnerable people who have chosen to receive care in the comfort of their own homes.

Bluebird Care provides both home care and live in care services.  Our services are wide-ranging to offer more choice and meet the needs of our customers, be that personal care, practical or specialist care needs.  Some people require very little help with daily living tasks to maintain their independence whilst others require more complex care and support. Whatever the requirements of each individual, Bluebird Care is able to help them maintain their level of independence in the comfort of their own home.

Each care package is person centred with highly flexible and well monitored care visits ranging from as short as 30 minutes to 24 hours a day.

Our personal care includes:

• Help getting up and going to bed
• Assistance with washing and dressing
• Assistance with getting into the bath or shower
• Assistance with going to the toilet
• Assistance with meal preparation
• Assistance with medication
• Assistance with mobility

The range of practical care services we provide include:

• Assistance with personal laundry and ironing
• Assistance with cleaning the home and basic household chores
• Assistance with going or getting your shopping
• Assistance where possible with payment of bills

Some people require very specialist care and our specialist services have been designed specifically to meet these special needs.

These include:

a. Live-in Care

Our live-in care service makes it possible for people who require continued support. With the assistance of our well trained and professional live-in personal assistants, people have the choice of staying in their own home, by having a personal assistant who can cater for all their personal and practical care requirements in a holistic manner.

b. Dementia Care

For most people with dementia who require care the ideal environment in which to receive this care would be surroundings familiar to them, which in many cases is their home.

People are more likely to feel safe in their own home, have no need for re-orientation and probably feel more confident to maintain their independence and dignity.

We have a good understanding of the care and support needs of people with dementia and our specially trained care workers and live-in personal assistants are equipped to deliver the required care.

c. Respite Care

Our respite service may be in the form of an outreach service in a customer’s home or a supported holiday /break away from the home environment, aimed at offering the main carer a much needed break from their caring role. We understand the needs of family carers and we know how to provide the support they need in order to continue in their caring role.

In most cases respite care services are planned ahead but at Bluebird Care we pride ourselves in being able to respond quickly to emergencies such as where an informal carer is suddenly taken ill and unable to perform their caring role temporarily.

d. Reablement Services

Many people need a little extra help from time to time to assist them with remaining at home during or following a difficult period. This can be during spells of increased medication needs, following on from being discharged from hospital or continuing on from an intermediate care package. Bluebird Care is able to support local initiatives to re-build confidence and maximise independence. We would endeavour to provide these services on the day of enquiry. This would allow us to ensure that people have what they need at home or to ensure that we are able to make their return home as comfortable as possible. Rebuilding confidence and providing regular reassurance can often provide an increased level of independence and help to prevent increased need for continued care.

e. End of Life Care

Most people with a terminal or a life threatening condition would prefer to remain living at home. If a person with end of life care needs chooses to have those needs met in the comfort of their own home and it is practical to do so, our trained care staff would be at hand to deliver their care as well as offer emotional and practical support as required. The provision of this service offers a choice to people and also supports their decision to stay in their own home.

 

 Customer testimonials

I, along with all of the family, would like to express our genuine gratitude for all that the Bluebird Care team have done to ensure that Mum has been able to live at home for as long as she has been able to.

The carers have often gone well beyond "the call of duty" and provided exceptional levels of care and service. It's the little touches that count;: carers taking the initiative when, for example,the central heating has failed, and fixing it, taking Mum out and "entertaining" her, and most recently Hailey spending the entire afternoon with mum waiting for the ambulance, hours after her shift had finished.  Many thanks Bluebird Care.

NEWS

MAY 2012

We are very pleased to announce that our very own Nina Dolan has been announced as a finalist for the Care Services Co-ordinator Award from Scottish Care.

The Scottish Care - Care at Home and Housing Support Awards Dinner will be held on the 1st June at the Glasgow Marriott. Being a finalist is a really great achievement and we wish Nina the best of luck on the night.