We were happy to find a care agency with male carers as Dad is a bit old fashioned and wanted a gentlemen to help him dress etc. Dad is very happy with the carers and chats with him every morning.
A.W - Daughter of Customer - November 2017
My husband is just having two-week care while on holiday. The care he has received has been excellent as my husband can be challenging with his dementia. We would use Bluebird again when we come to Sunderland.
J.T - Wife of Customer - November 2017
Could not fault the company. The ladies were very good with our mam. She was difficult at first with them, but they put her at ease and were still very good with Mam. She needed to know what her pills were, what she was taking, and the ladies explained everything so she could understand, and took them mostly and this was nearly every day.
Our mam passed away on 6th October. She looked forward to seeing them. In the notes said Mam was crying and the carers comforted her. They would inform us if we needed new medication in time before it would run out.
They are ladies I would like to know as friends outside of their work.
S.F-M - Daughter of Customer - November 2017
The carers are good and helpful.
E.K - Customer - November 2017
I find the carers very pleasant, helpful and jolly. Good value for money.
A.S - Customer - November 2017
Carers are very caring, very helpful and professional. Good value for money.
M.C - Customer - November 2017
Carers are very kind and helpful. Arriving promptly. I would definitely recommend Bluebird Care Sunderland.
U.J - Customer - October 2017
The level of service I receive is excellent. I can’t speak highly enough of this company. I have asked for extra help and was sent the extra help. I would not have managed without the extra help.
A.C - Customer - October 2017
Carers are very good and will go the extra mile. I would recommend Bluebird Care company. It is good value for money.
V.M - Customer - October 2017
I find the carers very helpful providing excellent care. I am very happy with the care.
D.B - Customer - October 2017
I am very pleased with the service. The staff and management are helpful in any way possible. I have recommended them to people.
Mr W.G - Husband of Customer - September 2017
I continue to need help and support after debilitating hospital admissions and the end of rehab at home service. Following personally experienced recommendations I approached Bluebird Care (Sunderland). I was impressed with the care taken to accommodate my needs and the flexibility available should I have a relapse.
My need is for personal care. My carer is always timely and a ray of sunshine! Whilst respecting my dignity she is thorough and considerate, carrying out her duties with efficiency and humour.
DS - Customer - July 2017
I was completely satisfied with the care my mother received whilst I was on holiday for two weeks. I came home to a happy mother who had a very good experience with the carers from the agency. She obviously likes the carers who continue to visit twice a week to shower her, which in turn helps me in doing a task which is very difficult for me. This is money well spent.
C.S - Daughter of Customer - July 2017
Very helpful ladies. Mam was very difficult patient, but they put her at ease and they talked through her medication and why she takes it and needs it. Mam brightened up when the carers came in. I asked about mam's eating habits changing and the girls said based on their experiences and suggested what mam might prefer and they were right. Now my mam is putting on much-needed weight. We contacted you on someone's recommendation based on the care that Bluebird Care give.
S.F - Daughter of Customer - July 2017
To all at Bluebird Care. Just to say a very big “thank you” to everyone who looked after Mam whilst I was on holiday. She obviously enjoyed the attention and I am so grateful for enabling me “time out”. With very great thanks.
C.S - Daughter of Customer - June 2017
For a number of years I have used this company. They have given professional care and consideration finding the right staff. I know it is hard but they strive to find them. I often have to ask for extra help at very short notice and they always provide it. I cannot praise them highly enough. Thank you Bluebird (Sunderland).
J.B - Daughter of Customer - March 2017
Very dependable carers. You rely on them to turn up promptly. Very helpful and will go the extra mile to help me. Every carer is very kind and helpful and I get on very well with all of them.
A.S - March 2017
The help and service I receive enables me to live a comfortable life in my own home. My carer is most friendly and capable and assists me to live a comfortable and secure life.
Mr G.A - February 2017
Thank you for really caring about my mam anf for the support you gave the family. Unfortunately she had to go into permanent care in a home.
T.M & G.M - February 2017
Since my carer has started to come I get well looked after; she makes sure I have my shower and clean clothes on. She does lots of things for me that is not in her job descriptio; she makes sure I have some jewellery on which is one thing I love.
Mrs V.D - January 2017
Bluebird Care (Sunderland) took care of my mother from early 2015 to May 2016. The service was outstanding and contrasted hugely with that of her two previous care companies. It was clear that Bluebird’s staff were reliable, better trained and had a greater commitment to providing a high level of care. Tasks such as collecting prescriptions or dropping off samples at the surgery had been too much trouble for previous care companies but were no problem to Bluebird Care. Staff also brought joy into my mother’s life – encouraging her to sing, cooking her favourite foods and ensuring she was able to watch her favourite sports on TV.
When any problems did occur they tended to be minor. The management team dealt with these in an exemplary fashion and could not have been more helpful.
Towards the end of her life, my mother’s health needs (physical and dementia) were very complex and I needed to be absolutely confident in the care that she was receiving. I had no hesitation in trusting Bluebird Care (Sunderland).
J.P - December 2016
Very good- satisfactory care for my husband who has Alzheimer's. Also housework carried out very efficiently- time keeping very good.
S.H - December 2016
The company stepped in to provide 24-hour care for my son after the agency he was with failed to keep him safe. Providing 24-hour care between 2 carers has been challenging since few carers wish to be away from home a week at a time. However, the company has managed to find some amazing carers who have provided care, respect, company and friendship to my son. His current carers are extremely good and work well as a team. I know the company prioritise my son's needs and do all they can to avoid disruption or distress in his life. It is this personal touch that my son and I value. We know that with Bluebird Care Sunderland his needs will always be addressed and he will be safeguarded.
G.W - November 2016
I found Bluebird Care to be an excellent care team. They were so kind and helpful to my mother. She was a different person, much more responsive and a lot happier in herself. I found them all to be helpful and kind to me, my sister and the rest of our family.
L.L - Daughter of Customer (Oct 2016)
I cannot praise the girl (C.R), who is coming to me, highly enough. She is quick, efficient and thorough. She is pleasant and chatty and never stops working. Chats as she goes. She does a tremendous job. Thank you.
Mrs E.C - June 2016
The family of the late CP would like to thank the Bluebird Care Team for all the help and care you gave our mam. Especially L, T, D & P. We are eternally gratefully.
We were very happy with the care our mother received. The carers were all very helpful and caring and if they thought there was a problem that was not within their care, they made sure someone was aware so that further action could be taken. We know our mother was also very happy with the care she received.
K’s Family - May 2016
I thoroughly enjoyed my time away on holiday. I wanted to go on my holiday to Matlock as it was my first time going away with “the lads” and away from the constrictions of life at home. This holiday enabled my independence to reach another level. When I first arrived to the lodge we were staying in, I was amazed and it was like an “a-listers house” and I was very impressed. I enjoyed the company of my friend Andrew and his care worker David. I was also happy that my live-in carer Paul was willing to support me to go away on this holiday, and I enjoyed his company too. Whilst we were away we had a bbq and a good laugh. I visited the Crich tramway museum, which I found good fun, but unusual. I also visited a massive mansion called Chatsworth house, which boasted the biggest gardens I’ve ever seen. All in all my time away on holiday was fantastic and I would love to do it again in the future.
Mr D - Sunderland
I’m just writing to say “thank you” on behalf of my wife, L.T for the care she received recently. We appreciate the flexibility shown so that when we’ve needed you, you’ve arranged at short notice. All the girls seemed very friendly and my wife felt at ease with them.
We would have no hesitation in using Bluebird Care again, and if my wife’s circumstances do change, we will contact you.
Mr. K.T - Husband of customer (Feb 2016)
After trying several home care companies in Sunderland I found Bluebird Care. The best care I have ever received by a wide margin - they really do care!
Mr E - Sunderland
When I reluctantly accepted that my mother could no longer care for herself on a full time basis I didn't know where to turn for help. Luckily, a friend recommended Bluebird care and I feel assured knowing she is in safe hands. Their customer service and support is second to none and I can sleep easier knowing my mother has the care she needs.
Mrs T - Sunderland