How to make an
application:

Step 1:

Read the Job Descriptions to make sure that you are suitable for the job and that it is what you are looking for.

Step 2:

Read the rest of this website to understand exactly what it is that Bluebird Care do.

Step 3:

Get in touch with your local Bluebird Care office. All recruitment is done locally so it's important that you speak to the office for whom you would like to work.

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Job descriptions

Care Worker

Reports to:

Care Manager

Summary of Post

The role of a Care Worker has many aspects and this document sets out the principal functions of the job. It is not an exhaustive list of the tasks involved, they will vary from one customer to another, but instead it is intended to be a guide to the type of work involved.

Job Description

It is important that all employees of the company follow the rules and policies and procedures as laid out in the staff handbook and in the ‘policies and procedures’ book which kept in the office and available for any Care Worker to use.

The role of the care worker is to perform duties and tasks to facilitate our customers to live at home in a safe secure and comfortable way.

Duties

It is sometimes difficult to generalise about what the role of a care worker is. The best way of summing it up is that we might perform the tasks carried out by a close friend or relative but in a trained, professional and knowledgeable way.

In order to do this successfully the Care Worker must be aware of the needs and requirements of the customer and must communicate successfully not only with the customer but also with other stakeholders such as family, friends and other healthcare professionals. The care worker also has a responsibility to alert the supervisor (or their representative) of any changes or causes for concern in the customer's condition.

There will be specific tasks identified for a particular customer. These may include cooking and/or preparing meals and possibly assistance with feeding. Housekeeping and laundry as well as personal care may also be part of the role.

The Care Worker will be briefed before undertaking any assignment with the specific tasks involved but in every case it is incumbent upon the care worker to carry out the work in a safe and professional way and to adhere to the specific instructions as well as the policies and procedures of the company.

Care Workers are frequently the only people that a customer may see on a daily basis and clearly there is a responsibility to report any relevant information back to the supervisor. It is not the role of the care worker to become involved in notifying family, friends or relatives of changes. This will be carried out by the Bluebird Care admin team, based on the advice received from the care worker. The care worker does not have responsibility for staff. It should be clearly understood that the role requires a great deal, sometimes both in physical and emotional ways, and also carries a weight of responsibility.

Anyone who does not genuinely care about the welfare of other people will not be suitable for this job.

The permanent equipment provided by Bluebird Care such as uniform, identity badge and any other equipment required to carry out the role, are the responsibility of the care worker as is making sure that consumables such as disposable gloves and aprons are available and not in short supply.

Whilst the supply and upkeep of any equipment such as wheelchairs and hoists are not the responsibility of Bluebird Care or its employees, it is expected that causes for concern with any of such items would be passed by the care worker to the supervisor.

By its nature domiciliary care requires care workers to travel from place to place. Care workers must therefore have the ability to do this, either by public transport or by their own means.

A thorough training programme is applicable to every member of the Bluebird Care team. This constitutes both initial and ongoing training and is a requirement of all staff. Every member of staff will be required to apply for, and achieve, a satisfactory Criminal Records Bureau check.

Job Specification

Essential

  • Genuine care for others
  • Good communication skills
  • Ability to understand what the role entails
  • Ability to follow instructions

Desirable

  • Experience in care provision
  • Own transport
  • Flexible availability

Key Competencies

  • To be able to attend all customer calls
  • To understand the importance of such calls
  • To be able to cope with emergency and difficult situations
  • To be able to communicate with other people
  • To be able to maintain high standards of care provision

Tasks

(The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only)

  • Assist customers to get up, dressing and preparing them for their day
  • Washing, bathing, showering, oral care, grooming.
  • Toileting, assisting with use of commode, emptying commode.
  • Continence management
  • Using manual handling equipment as specified.
  • Working with other care professionals such as District Nurses, GPs, etc.
  • Assisting with prescribed medication
  • Assist customers to go to bed, including undressing and washing
  • Preparation of meals and assistance with feeding
  • General household duties
  • Bed making and laundry
  • Shopping and supplies management
  • To keep accurate records of care visits.

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Live-In Care Worker

Reports to:

Care Manager

Summary of Post

The role of a Live-In Care Worker has many aspects and this document sets out the principal functions of the job.  This is not an exhaustive list of the tasks, they will vary from one customer to another, but instead it is intended to be a guide to the type of work involved.

Job Description

It is important that all employees of the company follow the rules, policies and procedures laid out in the staff handbook and in the ‘policies and procedures’ book which is kept in the office and available for any member of staff.

The role of the Live-In Care Worker is to perform duties and tasks to facilitate our customers to live at home in a safe, secure and comfortable way.

Duties

It is sometimes difficult to generalise what the role of a Live-In Care Worker involves.  The best way to summarise your role is to perform tasks carried out by a close friend or relative but in a trained, professional and knowledgeable way. 

In order to do this successfully, the Live-In Care Worker must be aware of the needs and requirements of the customer.  You must communicate successfully, not only with the customer but also with family, friends and other healthcare professionals.  You may be the only person the customer has close contact with over a period of time.  Therefore you must be responsible to report any relevant information, such as changes or causes for concern in the customer’s care and lifestyle.  This information needs to be communicated effectively back to the manager or supervisor of the business you are employed with. 

It is not the role of the Live-In Care Worker to become involved in notifying family, friends or relatives of changes.  This will be carried out by the Bluebird Care administration team, based on the information received from the Live-In Care Worker. 

Every customer will have a Care Plan which identifies the specific tasks that need to be undertaken by the Live-In Care Worker.  The quality of this care will be delivered as agreed with the customer, families and healthcare professionals. These may include shopping, housekeeping, laundry, personal care, meal preparation and social activities.  There may also be more extensive and specialised care involved, depending on the quality of care the customer requires.

The Live-In Care Worker will be briefed before undertaking any assignment with the specific tasks involved.  In every case it is vital that the Live-In Care Worker will carry out the work in a safe and professional way and to adhere to the specific instructions as well as the policies and procedures of the company.

Live-In Care Workers are there to provide support and encouragement that empowers the customer to lead an independent lifestyle within their own home. As the Live-In Care Worker resides in the customer’s home it is important that they recognise the importance of respecting the customer’s right to make choices and maintaining their privacy.  Live-In Care Workers are there to assist the customer in maintaining their lifestyle in a safe and secure manner.

The Live-In Care Worker is not on duty 24 hours a day and is afforded time off when their services are not required. This is normally in the afternoon but may vary according to the customer’s needs.

Live-In Care Workers are also not on call throughout the night and are expected to be able to retire once the customer is settled for the night so they are able to commence their duties the following morning.

By its nature live-in care requires Live-In Care Workers to reside in the customer’s home. They should ensure they know the house rules and respect the privacy of the customer at all times.

Whilst the supply and upkeep of any equipment such as wheelchairs and hoists are not the responsibility of Bluebird Care or its employees, it is expected that causes for concern with any of such items would be passed by the Live-In Care Worker to the manager or supervisor.

A thorough training programme is applicable to every member of the Bluebird Care team.  This constitutes both initial and ongoing training and is a requirement of all staff.  Every member of staff will be required to apply for, and achieve, a satisfactory Criminal Record check.

Anyone who does not genuinely care about the welfare of other people will not be suitable for this job.  It is also important to know that in any job there will be levels of stress involved.  Bluebird Care takes this seriously and we will do our utmost to support you in every aspect of your working life.

Job Specification

Essential

  • Ability to reside in customer home for extended periods
  • Genuine care for others
  • Good communication skills
  • Ability to understand what the role entails
  • Ability to follow instructions

 

Desirable

  • Experience in care provision
  • Experience in running a home
  • Driver

Key Competencies

  • To be able to attend to customer’s needs
  • To understand the importance of maintaining customer’s independence
  • To be able to cope with emergency and difficult situations
  • To be able to communicate with other people
  • To be able to maintain high standards of care provision
  • To be able to identify changing needs of the customer 
  • To understand and cope with stress in an effective way

Tasks

(The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only)

  • Assist customers to get up, dressing and preparing them for their day
  • Washing, bathing, showering, oral care, grooming.
  • Toileting, assisting with use of commode, emptying commode.
  • Continence management
  • Using manual handling equipment as specified.
  • Working with other care professionals such as District Nurses, GPs, etc.
  • Assisting with prescribed medication
  • Assist customers to go to bed, including undressing and washing
  • Preparation and assistance with meals
  • Shopping and supplies management
  • General household duties
  • Bed making, laundry and ironing
  • Assisting with social activities
  • To keep accurate records of care delivered

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Care Manager

Reports to:

Franchise principal

Summary of Post

Responsible for the efficient running of the business and managing the admin team and the Care Workers as well as dealing with customers and Care Workers.

Job Description

  1. Accountable to the directors/shareholders of the business.
  2. Responsibility for the legal and ethical running of the day-to-day business.
  3. Achievement of sales targets and delivery within budgets.
  4. To work within agreed budgets to ensure profitability of business.
  5. Ultimate responsibility for all staff.
  6. To ensure successful operation of quality control systems.
  7. To be the lead person in infection prevention and control
  8. Implementation of complaints procedure.
  9. Preparation of Management Reports for bank and directors use.
  10. To participate in the growth and development of the business, locally and regionally through various marketing exercises.
  11. Preparation of all invoices.
  12. Preparing information for payroll.
  13. To partake in oncall as is necessary either on a rota basis or ad hoc to ensure adequate cover.

Job Specification

Essential

Management experience of service provision in the care profession.  Minimum standard of ‘working towards’ NVQ5 in care and the Registered Manager’s Award or equivalent in order to satisfy regulatory requirements.

Desirable

Experience of Business Management.

Special Skills and Attributes

  • Excellent communication skills.
  • Good planning and organisational skills.
  • Experience of financial management.
  • Sound understanding of good care principles.
  • Skills in assessment and care planning.
  • Negotiating skills.
  • Ability to cope with pressure.
  • Even-tempered and patient.
  • Ability to cope with change.
  • Ability to display empathy and warmth.

Circumstances

  • Must not have criminal convictions.
  • Must have full driving licence.
  • Must be acceptable as a Registered Manager to the regulatory body
  • Must have (or be working towards) a management qualification
  • Must have a Criminal Record check

Key Competencies

  • To be able to plan, allocate and evaluate the workload of all staff.
  • To able to develop and maintain the quality control system.
  • To have a strong knowledge of the requirements of the Care Standards regulations.
  • To understand and implement legislation and regulations relevant to user groups and the business as a whole.
  • To be able to allocate, monitor and control financial resources.
  • To be able to create and maintain administrative systems.
  • To be able to recruit, select and effectively supervise a dispersed workforce.
  • To be able to implement induction programmes, and to identify and provide for on-going training needs.
  • To be able to establish and maintain effective working relationships.
  • To be able to develop and maintain good assessment and review procedures which become the foundation for appropriate care plans.
  • To be able to ensure that appropriate kinds of intervention take place to meet the user’s needs and rights.
  • To liaise with other agencies involved with the user to ensure the provision of integrated services.
  • To have an excellent working knowledge of Health and Safety and all other legal aspects.

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Care Co-ordinator

Reports to:

Care Manager

Summary of Post

To make sure that all customer care packages are covered.  To manage day-to-day changes in care packages.  Provide an emergency on-call service one week on /one week off.  08:30 to 17:00, Monday to Friday plus on-call.

Job Description

  1. Accepting allocating and processing referrals for new work.
  2. Accepting and processing changes and amendments to existing care packages
  3. Assigning Care Workers to customers, whilst working within the standards and requirements of the company.
  4. Working with other members of the administration team to ensure high quality service provision.
  5. Talking to the company’s customers about their care
  6. Covering and processing all short term changes to care packages
  7. Keeping records and paper files up to date with changing information.
  8. Preparation of reports as required.
  9. General office duties
  10. On call on week on/ week off basis.

Job Specification

Essential

  • Striving for excellence
  • Experience in administration
  • Excellent telephone manner
  • Interpersonal skills
  • No criminal convictions

Desirable

  • Knowledge of the care profession

Special Skills and Attributes

  • Ability to take control of staff
  • Ability to give clear and understandable instructions
  • Logical thought processes
  • Excellent communication skills
  • Excellent telephone manner
  • Excellent computer skills.
  • Excellent administrative skills.
  • Good planning and organisational skills.
  • Ability to cope with pressure.
  • Even-tempered and patient.
  • Ability to cope with change.
  • Understanding of the needs and requirements of customers

Key Competencies

  • To understand the needs of customers
  • To understand the workings and policies of the company
  • To understand how our relationship with Social Services works.
  • To maintain files and computerised records to make sure they are up to date at all times.
  • To meet new care workers and start their work as quickly as possible.
  • To establish and maintain good working relationships with customers.
  • To establish and maintain good working relationships with colleagues.
  • To establish and maintain good working relationships with Bluebird Care workers
  • To establish and maintain good working relationships with other healthcare professionals.
  • To be able to prepare reports as required.

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Care Supervisor

Reports to:

Care Manager

Summary of Post

Responsible for the efficient running of the area and making sure that all care plans are delivered accurately at all times. To be part of the team which supplies on-call services by working week on / week off on the on-call rota.  08:30 to 17:00 Monday to Friday plus on-call.

Job Description

  1. Implementation of quality control procedures.
  2. Carrying out Customer assessments prior to commencement of care service.
  3. Attending Customer's first call to introduce the Care Worker to the Customer.
  4. To liaise closely with Care Co?ordinators to ensure correct Customer/Care Worker matching for new Customers. This may involve attending Care Worker training sessions and meetings in order to select the most suitable Care Worker.
  5. When on call, in the event of an existing Care Worker being unable to do any calls, for whatever reason, assigning suitable alternative Care Workers for those calls, until such time as the permanent Care Worker is able to return to work.
  6. In extreme circumstances delivering care to customers who otherwise would not receive a visit.
  7. To attend Customer reviews.
  8. To implement all field based training programmes.
  9. To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinators.
  10. To maintain all reporting and recording procedures are up to date.
  11. To liaise closely with Care Co?ordinators, Care Manager, Customers and Care Workers.
  12. Arrange and manage staff changeovers and briefings for live-in care assignments.
  13. To carry out 50% of the on?call responsibilities with the Care Co-ordinator.
  14. To ensure rigorous adherence to all Bluebird Care systems.

NB: It is essential that the supervisor assumes responsibility for the efficient running of the areas.

It is essential that Supervisor spends 50% of their working week in the field, the balance being spent in the office in order to complete their necessary administration.  Supervisor should arrange to vary their hours of work in order that they can monitor all care being provided and so that their Care Workers know that they are constantly being monitored.

Although the role of Supervisor’s includes a certain amount of "policing" they should be seen to be playing a supportive role by their Care Workers and Customers.

Job Specification

Essential

  • Experience of service provision in the care profession.
  • Clean driving licence and permanent use of a legal and reliable car.
  • Experience of Customer/environment assessment or relevant risk assessment qualification or ability to attain such qualifications.

Desirable

  • Care management experience.

Special Skills and Attributes

  • Excellent communication skills.
  • Good administrative skills and computer literacy
  • Good planning and organisational skills.
  • Sound understanding of good care principles.
  • Skills in care planning.

Key Competencies

  • To understand and implement quality control procedures.
  • A first class communicator and team player.
  • To be able to allocate unassigned calls to existing care staff.
  • To be able to implement and maintain recording and reporting systems.
  • To be able to establish and maintain effective working relationships.
  • To be able to prepare reports as required.
  • To understand and implement Customer assessment, Care Worker-worker introductions, Customer review and Care Worker-worker quality control systems and procedures.
  • To be able to liaise effectively with office staff.
  • To be able to implement all field based training.
  • To be able to report and feedback to office staff and Social Workers.
  • To be able to identify, recruit, train and develop a suitable deputy.
  • To be able to share on-call responsibilities with Co-ordinator
  • To be able to prioritise and organise own workload effectively.
  • To have a working knowledge of Health and Safety and other legal factors.

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