Bromley

  • Bromley

Bluebird Care (Bromley) is a leading home care and live in care agency.

Home Care Service Area

The office covers all residential areas within the boundaries of the borough of Bromley, including Bickley, Biggin Hill, Bromley town, Beckenham, Crystal Palace, Keston, Farnborough, Petts Wood, Orpington, Sundridge Park and West Wickham.

How we help our customers

We provide our customers with a full range of high quality services to encourage independent living, including personal care, light domestic housekeeping, shopping and accompanied trips out, meal preparation, companionship and assistance with medication, getting up and going to bed. We also provide a sleep-in service and a live in care service

Our services and our staff have been highly praised by the Care Quality Commission in their recent routine unannounced inspection.

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Read our customers’ views on our service, as provided independently to Age UK.


Live in Care

Our live in carers provide a constant presence in the home which may be preferred by highly vulnerable people and their families. All our live in carers are included within our carer supervision programme, and we take responsibility for all employer risks and obligations (employers’ liability insurance, PAYE, National Insurance and holiday pay).

Dementia Care

We specialise in assisting customers and their families to cope with the demands of dementia. Our trained and patient carers are well versed in coping strategies and can provide an invaluable source of assistance, support and respite to those involved.

Day Care visits at home

Our care visits can be arranged to meet the needs of each customer and can last from 15 minutes to several hours, or overnight. All our carers drive and are insured to take customers on journeys and day trips out. We do not recruit carers who are unable to communicate clearly in English with our office staff and with our customers, many of whom have hearing difficulties.

Care Quality Commission Report

Bluebird Care (Bromley) was given a routine inspection from the Care Quality Commission in December, 2013. Their report was published in January, 2014. This is what the Inspector had to say:

People we spoke with were happy with the care they received from the agency. People told us the care workers arrived on time, were reliable and delivered appropriate care.”

One relative told us that the agency had responded very quickly when the care package needed to be increased and that 'they were very happy, the staff are kind and caring.'”

Another person told us they were satisfied with the service and had an information folder at home and staff were checked on regularly.”

We found that people were involved in the decision about their care and were given adequate information about the service. The care was planned and delivered in a way that met people's needs. Risk assessments and care plans were individualised and reflected people's needs. The provider responded to any concerns raised promptly.”

Staff received the appropriate training and supervision and supported people in taking their medication and liaised with other healthcare professionals when necessary.”

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