Meet the team

Bluebird Care Sunderland is led by Thomas Chacko. Thomas started delivering homecare in Sunderland and Washington by providing customers in the area, quality homecare and support, whilst remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Thomas’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

Thomas is an experienced business Director with Board level strategical and commercial experience with a background of achievements in diverse and competitive markets. He is a member of the Institute of Directors (IoD), UK, a member of the Association of MBAs and registered GrowthAccelerator Business Coach.

He is a board Trustee for a major North East Hospice, a member of the Rotary Club and continues to support charities and worthwhile community causes both in the UK and abroad. Has experience working within the Private and Public sector and has an entrepreneurial flair in providing business solution. A can do attitude.

In his exposure working with the hospice and within communities and charities , he has developed a keen interest in taking his business knowledge to the provision of care within local communities. He strongly believes in the provision of delivering quality care and hence has taken up the Bluebird Care franchise in Sunderland and Washington. He is confident that the delivery of quality care is not an exception to the rule but the right of everyone and nothing should detract from this. He is confident that working with a strong brand and having a great team of staff who really do want to make a difference will help him achieve his objective.

I started in the care sector as a care assistant and worked my way up to becoming the Registered Care Manager of Bluebird Care Sunderland. I am extremely proud of my achievement and this has given me the confidence and a good understanding of what I want to achieve as a manager and how I can support the business owner in ensuring that the business stands out in the provision of quality care.

I believe that I have excellent team building skills and am in the process of building a caring team that we can all be proud about and focused on the customer.

I have completed my Level 3 NVQ in Health and Social care and have completed my Level 5 Management qualification. I have recently completed an Education and Training Level 3 (Formerly PTTLS) and also a Level 2 in Business Improvement Techniques. Completing various relevant Train the Trainer courses helps me in further supporting the business and staff development.

I always strive to improve my skills and knowledge wherever possible, by ensuring that I keep updated with the latest development in the sector. This enables me to provide better solutions for everyone. I am committed to providing the highest quality care possible to our customers.

Lauren has joined as Office Manager for Bluebird Care Sunderland. She has worked within the private sector for nine years combined with working within HR and Office Management roles and Senior Management. Completing Level 5 Business Management, Level 5 Business Administration and Level 4 Human Resources as well as fully completed Data Protection Officer (GDPR Compliant) and recently fulfilling Health and Social Care Diploma following Leadership and Management.

Lauren has up to date customer care and sector training and is fulfilling more in-depth training by way of NVQ in health and social care. She has natural ability to find practical solutions to challenging problems. Lauren loves working within the care sector and is passionate about attracting and retaining the best candidates for Bluebird Care Sunderland.

I am honoured to be part of the Bluebird Care Sunderland Team and will aim and strive to provide an exceptional standard of Care and Support to both Customers and Employees. It is a privilege to continue the good work ethos and most of all provide work goals to continue the highest quality of homecare support.